If the MRT doors close with you and your child on different sides, alert station staff as soon as you can. Give the station, line, direction of travel, time and where your child was last seen. If the child is very young, vulnerable or in immediate danger, call 999 promptly and tell station staff as well. SMRT station staff and Passenger Service Centre duties Singapore Police Force missing-person reporting routes
If your child is on the platform and you are on the train, get off at the next station and contact staff there. If you are on the platform and the child is on the departing train, stay at the station and alert staff immediately. Follow their directions so both sides can be reached. SMRT station staff and Passenger Service Centre duties
- Step back from closing doors and stay behind the platform boundary.
- Tell station staff which person is on the train and which is on the platform.
- Call 999 promptly if there is an urgent missing-child situation.
On this page
What to tell station staff
Give the direction using the destination displayed on the train or platform. Say whether the child was last seen inside a carriage, at a particular door or beside a platform sign. Give their age, clothing, a recent photo if available and any support they need to understand instructions. SMRT station staff and Passenger Service Centre duties Singapore Police Force missing-person reporting routes
If there are two caregivers, agree who will talk to staff and keep the other reachable. Follow staff instructions about where to wait. Avoid both adults moving to different stations without telling each other.
Practise a short instruction with your child
Teach your child to step back from the platform edge and ask a uniformed station staff member for help. If they are alone on the train and can safely alight, they can get off at the next stop and ask station staff for help. Use the same wording each time so the child can remember it when stressed. SMRT station staff and Passenger Service Centre duties
What a child can say
“I got separated from my dad. We were together at [station]. Can you help me find him?” A child who uses a communication card can show it to staff.
Frequently asked questions
Should I try to hold the doors open?
Step back from closing doors and tell staff. Give the train direction and last confirmed location instead of trying to intervene at the doors. SMRT station staff and Passenger Service Centre duties
What if station staff tell me to wait?
Stay at the agreed spot and keep your phone available. Tell staff promptly if the child calls or you receive a new sighting.
Sources
- Singapore Police Force missing-person reporting routes
- SMRT station staff and Passenger Service Centre duties