Did you know? Winning a peak-hour sports facility ballot does not necessarily give you a confirmed court. The official booking may still depend on payment before the deadline—and the booking holder may need to be present on the day.
Quick answer: Public sports facility booking fails when ballots, confirmation, payment, facility capacity and actual access are confused. MyActiveSG+ has different processes for peak and non-peak slots, while school halls under the Dual-Use Scheme can have separate public entrances and specific rules.
This guide explains how public sports facility booking fails in Singapore, using Sport Singapore’s MyActiveSG+ FAQs and the July and November 2026 MCCY parliamentary replies. It distinguishes ballot entries from paid bookings, legitimate cost-sharing from prohibited transfers under current terms, and software problems from scarce court supply.
Choose your reading route
- Understand the two booking routes — peak ballot versus instant booking
- Confirm a winning ballot — deadlines and payment
- Know the fairness rules — repeated ballot losses and high demand
- Avoid prohibited booking transfers — November 2026 clarification
- Enter the actual venue — school gates and facility access
- Quick answers — FAQs and sources
The court looks available, but the booking is not confirmed
Did you know an ActiveSG user can win a ballot for a badminton court and still not have a confirmed booking until the required payment is completed? A winning notification is a meaningful result, but it is not the same as a paid booking receipt or permission to use the facility at the chosen time. When people confuse those stages, a genuine opportunity can disappear.
Public sports facility booking fails when available slots, ballots, payment, confirmation and venue entry are presented as one event. They are not. A dependable service helps people understand each stage and what they must do next. Success is not merely being selected by a system; it is arriving at the correct place with a valid booking that can actually be used.
Follow the complete booking journey
A player chooses a sport, facility and time, checks the relevant eligibility and booking rules, signs in through the authorised platform and either enters a peak-hour ballot or obtains an available non-peak slot. A successful ballot may require payment within a deadline. The platform then issues confirmation, and on the day the booking holder arrives through the correct entrance and uses the allotted court under the facility rules.
Problems can occur at every handoff: the wrong sport or venue was selected, the ballot was mistaken for a reservation, the deadline passed, the payment never completed, the school public entrance was difficult to locate, or the named holder was absent. A good help guide separates these causes instead of treating every disappointment as a broken booking website.
Singapore’s MyActiveSG+ has two different allocation routes
The official ActiveSG FAQ distinguishes ballots for peak-hour slots from immediate booking for non-peak slots and unassigned places. That distinction addresses competition for scarce popular periods. The person who wants to play after work does not necessarily use the same allocation process as somebody booking on a weekday afternoon.
Ballot allocation and first-come booking answer different fairness questions. A ballot gives eligible applicants a chance without rewarding only the fastest click at the opening moment. Instant booking lets available slots be taken when released. Neither can create unlimited courts. The service should make the correct route obvious before a user invests time or makes commitments with friends.
Peak-hour balloting opens fourteen days before the date
According to ActiveSG’s official instructions, peak-hour ballots can be entered fourteen days before the intended booking date, with the ballot window open from midnight until 11:59 pm that day. Results are issued the following day. These are rules of the current MyActiveSG+ process described in its official FAQ, not a universal arrangement for every private sports venue.
A family planning a weekend game should work backward from the actual date and follow the current platform instructions. There is no need to click as fast as possible at midnight merely to submit an entry during the ballot’s stated window. But missing the actual closing time can mean waiting for any later unassigned slots rather than participating in the draw.
Non-peak and unassigned slots use a different opening time
ActiveSG says non-peak slots and any unassigned ballot places can be booked twelve days in advance from noon, on a first-come, first-served basis. Its published peak hours include weekday evenings and much of the weekend and public holidays, while non-peak hours are generally weekday daytime periods under the specified rules.
Check the exact sport and platform before assuming a particular slot follows a general example. The release time matters because demand may still be high, even for non-peak opportunities. A user should not confuse a ballot-entry deadline with the opening of direct booking. Their names sound similar, but the actions and consequences are different.
A successful ballot is an offer that needs a response
A person may be delighted to receive a successful ballot message and tell friends the court has been secured. If payment is not made, however, the offered place may be released under the system’s rules. The player has communicated an unconfirmed outcome as a firm plan.
ActiveSG’s current help says a successful ballot requires payment by 11:59 pm on the result day. This is an example of a short, important handoff between allocation and confirmation. The right habit is to read the notification, complete the authorised payment if accepting the slot and verify the resulting booking record before telling others that the court is definitely reserved.
A ballot result is not a guaranteed refund decision
A player can confuse several terms: an unsuccessful ballot, a successful but unpaid ballot, a confirmed booking and a cancellation. Each can have different transaction and refund consequences. Assuming that every unplayed session qualifies for automatic refund may lead to a dispute after the stated rules have already applied.
The platform’s current terms govern the specific booking. An unsuccessful ballot is not equivalent to a paid reservation. Similarly, failure to use a properly booked slot should not be treated as a promise of reimbursement. The fair approach is clear status, confirmed payment, published cancellation conditions and an actual support route for exceptional cases.
Winning two ballot slots can create an unexpected problem
Some players enter more than one candidate time because they hope to secure at least one court. They may assume that if both succeed, they can select whichever one suits their group and decline the other without consequence. But a particular ballot mechanism can impose a different decision.
ActiveSG’s official FAQ says that if a user wins both of two balloted slots under the described process, they must accept both or neither, rather than choose one. These platform-specific details can change, so users should check the applicable current rule before making multiple entries. A ballot interface should explain consequences when the choice is made, not only after the result arrives.
An email confirmation may replace an expected SMS
A player used to receiving booking details by text message can believe a booking has failed when no SMS arrives. The platform may now send that category of notification by email instead. The absence of the old communication method becomes mistaken evidence that no transaction occurred.
ActiveSG announced that from 31 August 2025, ordinary booking confirmations and unsuccessful ballot messages would no longer be sent by SMS, with email used for those notices. Successful ballot notifications retained SMS and email under the published arrangement. Users should check the verified MyActiveSG+ record and current notification settings rather than depend on a message format remembered from several years ago.
The member’s email address becomes operationally important
If confirmation and some ballot messages rely on email, an outdated address, full inbox or overly aggressive spam filter can prevent the user from noticing a deadline. The court may remain available only during the specified acceptance period. A technically delivered message is of little use when it cannot be read in time.
Keep the authorised account’s contact details current and know where to check pending ballots and confirmed bookings directly. A service should make the essential status visible inside the platform, not depend entirely on successful email delivery. Notifications help people act, but the authoritative booking record matters more than a single message.
A booking should not be confused with a pending payment
A player enters payment details and the screen appears to pause. They cannot tell whether the transaction succeeded and may submit the form again or leave without confirmation. Friends are told the booking is ready, but the platform may still show an unpaid offer or no completed reservation.
Verify the final paid booking status in the authorised account before treating the court as secured. If the platform provides a receipt, retain it appropriately. Avoid repeated purchases when the state is uncertain; use official support to check. A clear design distinguishes selected slot, initiated payment, successful charge and confirmed booking rather than presenting all four as the same green progress bar.
Payment options should be described accurately
Some users assume the old ActiveSG wallet functions still work exactly as before. Others believe a credit card is essential for every booking. Both assumptions can cause avoidable account problems and discourage people from trying to book.
ActiveSG’s official MyActiveSG+ FAQ describes payments using PayNow, credit or debit cards and ActiveSG credits, with MyCash no longer used as a stored-value wallet. Current availability and eligibility should be checked for the particular user and facility. A practical guide should not instruct people to top up a discontinued wallet or promise a payment method that the current platform does not support.
ActiveSG credits are not interchangeable with another person’s entitlement
A parent may see credits under a linked child’s account and assume those credits can be applied to an unrelated adult booking. Different account-benefit arrangements and identity rules can prevent such transfers. A completed household account link does not make every member’s credits one shared pool.
MyActiveSG+ allows parents to link eligible children and make certain bookings on their behalf, but the platform explains which person the booking belongs to and who can manage it. Use the relevant official guidance when choosing the beneficiary and paying. Do not guess that a credit displayed anywhere within a family account can fund any other person’s transaction.
An unsuccessful ballot is not the same as inactivity
A user may enter numerous ballots without securing a slot. They have attempted to participate but have not completed a paid transaction. This can matter for benefits or credits whose terms require a qualifying transaction within a specific period.
ActiveSG’s current FAQ says an unsuccessful ballot does not count as a transaction for the relevant credit-extension context. It also published guidance that some SG60 credits require a qualifying 2026 transaction to extend to 2027. Users should check the applicable benefit and current deadline directly, rather than assume repeated ballot entries preserve every credit. Activity on a platform and a completed qualifying transaction are not identical.
A fair ballot does not remember every unsuccessful attempt
A player who has lost several ballots may assume the system must eventually prioritise their next entry. That expectation is emotionally understandable when court demand is high, but it is not how ActiveSG described its current draw in July 2026.
In a 7 July 2026 parliamentary reply, the Ministry of Culture, Community and Youth said the system did not account for the number of previously unsuccessful ballot attempts and that no change was then planned. A fair chance for each eligible entry is a different rule from compensating people who have repeatedly missed out. A transparent system should explain which definition it actually applies.
Demand cannot be solved only by changing the booking screen
When badminton or pickleball courts are heavily used at popular times, a smoother website cannot create new physical court-hours. A ballot may redistribute access more fairly while many genuine players remain unsuccessful. Frustration can continue even if the software works as specified.
MCCY’s July 2026 response described plans to expand sports facility access, including additional school-facility use and fifty multipurpose courts over five years. Those are policy and infrastructure measures, not already-completed capacity in every neighbourhood. A serious service evaluation considers supply, distribution and booking rules together rather than blaming every unsuccessful ballot on technical failure.
The purpose of onselling restrictions is access, not inconvenience
Someone may book a popular court and offer the slot to strangers for a fee. Other people then struggle to obtain legitimate bookings at public rates. This turns a public sports facility into an opportunity for private resale and can make a scarce booking system less fair.
ActiveSG’s official campaign prohibits bots and onselling, subletting or assignment without the relevant consent. A 3 November 2026 MCCY parliamentary reply clarified that Clause 20.3 did not distinguish non-profit cost-sharing from commercial onselling for the purpose of the prohibition. That specific 2026 clarification matters: users should not assume describing a transfer as “sharing costs” automatically makes it permissible.
A group organiser and an onseller are not always the same person
Ordinary friends may play together and share genuine costs within applicable booking rules. That social arrangement differs in purpose from buying a court to advertise access to strangers. Yet a system cannot simply rely on organisers’ personal descriptions to enforce its terms, especially where some sellers disguise commercial access fees as cost-sharing.
MCCY’s November 2026 reply focused on members who book facilities without intending to use them and then offer or transfer the slots. The safest response is to comply with the specific current Terms of Use, ensure the booking holder participates as required and avoid advertising or transferring the slot. This article does not provide a loophole for on-selling.
The booking holder may need to be present during play
A group might send a friend to book a court because that friend knows the platform well. On the day, the named holder stays home while the rest of the group arrives. They assume that a paid receipt is transferable proof of permission for anyone to use the space.
ActiveSG’s outdoor facility FAQ says the person who booked must be present and be part of the playing group, with possible onsite checks. Non-compliance can have consequences under the applicable rules. The booking identity therefore connects online allocation to physical use. Check the specific facility’s rules and do not treat a reservation as a freely tradable ticket.
Bots can make a system seem unfair even when its rules are clear
Automated software can attempt rapid bookings or exploit systems designed for human participation. In a scarce public facility network, such activity can damage trust even when many unsuccessful users cannot identify its actual frequency or cause.
ActiveSG explicitly prohibits bots in its booking campaign and describes enforcement options. Users should not conclude that every failed booking proves bot activity; high demand alone can produce disappointment. The evidence-based question is whether the operator monitors and responds to misuse while keeping legitimate access workable, not whether an angry social-media anecdote can identify a particular culprit.
A school sports hall may have a separate public entrance
A family obtains a booking at a school facility under the Dual-Use Scheme and arrives at the school’s main gate. It is locked or staffed for school operations, while the authorised public entrance is a side or rear gate. The family might think the venue has cancelled the reservation despite the court being available.
ActiveSG’s recently updated FAQ says Dual-Use Scheme bookings at selected school facilities require using the designated public entrance, which may differ from the main school gate. It recommends carrying MyActiveSG+ confirmation and arriving slightly early. A successful booking should lead to accurate, site-specific arrival instructions, not leave players to wander a school compound.
A booked school court is not permission to enter the whole campus
People using a school hall after hours may assume they can park within the compound or use other school spaces while waiting for their slot. These assumptions can conflict with the Dual-Use Scheme’s controlled public access and school security arrangements.
The official ActiveSG FAQ says parking is not allowed inside school premises for those bookings and users should remain within the facility they booked, with the rest of the compound off-limits. Follow signs and instructions from authorised staff. A public facility can be accessible without turning every part of the host school into unrestricted public space.
A court can be closed for a legitimate school event
A Dual-Use Scheme venue may appear in the booking platform but become unavailable if the school requires it for an event or a related operational reason. This creates a real access problem for people who planned their game, even when the institution has a legitimate reason for closure.
ActiveSG’s school-facility FAQ says affected bookings can be refunded when facilities are closed because of school requirements or certain circumstances. The actual cancellation and refund status should be verified through the official account. A sports service should communicate cancellations promptly, explain appropriate next steps and avoid leaving members travelling to an unavailable court.
Outdoor courts need a realistic weather contingency
A tennis session may be booked successfully but become unsafe or unsuitable during heavy rain or lightning. A digital booking cannot override weather conditions at a physical sports site. A player who planned a match weeks ahead may still face a last-minute disruption.
Follow the facility’s current safety and cancellation guidance and any official severe-weather instructions. ActiveSG explains that planned closure information may not include ad hoc weather-related closures; users should check the current facility status through its authorised contacts. Do not assume every rainy session automatically qualifies for a refund or that a booking receipt overrides staff safety directions.
Planned closures and sudden closures are different
A court may be closed for scheduled maintenance, or a facility may temporarily suspend use because of conditions that arose on the day. A website listing planned closures can be accurate while missing a recent, local emergency or weather change.
ActiveSG’s FAQ says scheduled closures are updated on the ActiveSG Circle website, while temporary closures may need confirmation with the facility. A user planning travel should recognise the scope of each information source. Reliability means giving truthful status and an appropriate fallback, not claiming that one page predicts every last-minute operating decision.
The wrong court or sport selection can waste a valid booking
A multi-sport facility may offer courts for different games, or similar venue names at neighbouring sites. A player selects a familiar name without verifying the exact sport or court type. Payment succeeds, but the group arrives expecting another layout or equipment set-up.
Check the specific facility, sport, date, time and eligible use before paying. The booking receipt is a record of what was actually purchased, not the organiser’s intention. A good interface makes those details prominent and supports appropriate confirmation before the transaction becomes final.
The actual time slot must include entry and exit realities
A group may plan to meet at the court exactly when its booked period begins. They then spend several minutes locating the entrance, checking in and setting up equipment. Another booking may follow immediately after, so the perceived playing period is shorter than expected.
Plan around actual facility rules, including entry checks and the time by which the space must be vacated. ActiveSG’s official rules require users to respect their allocated times and intended uses. Do not invent a universal five-minute grace period or an automatic extension. A reliable booking system communicates both the slot and the practical access steps.
Multiple linked family accounts can cause management confusion
A child’s account may be linked to more than one parent. One caregiver can see a successful ballot but cannot pay for or modify it because the other caregiver originally submitted the entry. The interface appears broken to the first parent even though the system is following its identity rules.
ActiveSG’s FAQ says only the parent who made the linked child’s booking or ballot can manage or pay it, while another linked parent can view certain status information. Families should agree who will manage the transaction before submitting the ballot. Visible information is not always the same as authority to act on it.
A good support system does not ask members to reveal security codes
A user having trouble with login or payment may seek help from an unofficial group or social-media contact. Someone offering to “secure the court” might request a Singpass credential or one-time password. The apparent booking problem can then become an account-security problem.
Use only official MyActiveSG+ access and support routes, including Singpass’s legitimate authentication process. Do not share account passwords or OTPs with people claiming they can improve ballot chances. The public system’s purpose is fair booking, not giving third parties access to members’ identities or payment methods.
Booking history can reveal a different problem from slot availability
A user may have completed a transaction but cannot find the confirmation in the expected notification channel. The slot still appears to be unavailable on the general booking page, which could simply mean their own booking now occupies it. Searching the public calendar alone will not confirm who owns the reservation.
Check the authorised account’s upcoming bookings, payment receipt and email status. The platform should distinguish a successfully reserved slot from an unconfirmed ballot offer. A user should not have to infer purchase completion solely from the disappearance of a green availability icon.
A family booking on a child’s behalf needs the correct beneficiary
A parent may wish to use a child’s linked account to book a sports facility. Selecting the parent instead could affect which credits are used or which conditions apply. The interface might accept the transaction but not reflect the family’s intended account arrangement.
MyActiveSG+’s child-account guidance describes linking children through Singpass and choosing the person for whom the booking or ballot is made. Confirm that selection before final payment. A completed booking cannot be assumed to transfer automatically to another family member, and any applicable identity or onsite rules still apply.
Two screens showing different prices need investigation
A user may compare a sports hall slot on different dates or through different entitlement categories and see a different price. Some rates vary by peak period, sport, residency or facility type. A family might assume a software error without first checking the actual terms associated with each selection.
ActiveSG publishes individual rates and booking quotas for relevant activities. Use the current official price displayed for the specific date and category rather than copy one old badminton rate into every situation. If there is a discrepancy between displayed fee and final transaction, follow the official payment support process with the relevant booking details.
Credits and refunds need accurate account status
A cancelled booking might produce a credit adjustment or an authorised refund under the applicable policy. A user may expect the amount to appear instantly in one particular wallet view even when the system uses another supported payment or credit process. A delayed update can create confusion about whether the cancellation was recognised.
Check official refund and credit instructions for the specific transaction; do not assume one uniform repayment timeline. A good system links the cancellation reason, approved refund, original payment method and current account status. Its message should state what has happened and what is still pending, rather than describe every stage as “completed.”
A screenshot of somebody else’s booking is not your entitlement
An organiser may send a screenshot to all players to coordinate the match. The image can help identify the venue and time, but it does not necessarily authorise someone who was not the booking holder to access the facility. It may also expose personal details that the group does not need.
Share only necessary event details and protect the booking identifier where appropriate. Under ActiveSG’s rules, the member who made the booking may have to be present during play. A forwarded screenshot should support coordination, not become an informal substitute for the actual user’s valid account and facility checks.
Repeated ballot losses call for alternatives, not invented guarantees
A player may fail to win the same popular evening slot for several weeks and assume the system owes them a successful draw. While frustration is understandable, the July 2026 official explanation did not provide priority based on prior unsuccessful attempts.
Explore alternative times, suitable nearby facilities, supported sport interest groups or other legitimate opportunities. In its January 2024 response MCCY identified ActiveSG Sport Interest Groups as one route for individuals to play without booking a separate facility. Different availability and requirements apply. The goal is actual participation, not a false promise that trying again must eventually produce a particular court.
A calendar full of reservations does not explain all lost demand
A public dashboard could show every court fully booked, but still fail to reveal how many users attempted a ballot, which times were most difficult or how often paid bookings went unused. Conversely, several empty periods do not prove the popular evening slots have enough supply.
Evaluate booking success, distinct users, genuine utilisation, complaints and accessibility across different periods. MCCY’s July 2026 response said unique users securing ActiveSG facility bookings in 2025 had increased by about sixty percent compared with 2023, while also acknowledging high demand. A responsible comparison keeps dates, metrics and scope clear rather than using one statistic to declare all access issues solved.
Fictional case: a ballot won but never paid
Illustrative case: Mira’s badminton group enters a ballot and receives a successful notification. The group chat celebrates, but Mira is busy at work and forgets the payment deadline. On the planned day, her friends arrive expecting a confirmed court but have no valid booking.
The repair is to distinguish ballot result from paid reservation, set a realistic response plan and check the official confirmation. This fictional example illustrates a common administrative handoff, not a failure of any specific real customer’s judgement. A well-designed system makes the decisive next action impossible to miss.
Fictional case: a booked school hall with the wrong entrance
Illustrative case: a family reserves a badminton court in a school hall under the Dual-Use Scheme. They travel to the school’s main gate and find it locked. The designated public entrance is on another side of the compound, but the family did not read the entry instructions.
A clearer journey uses precise location details and onsite ActiveSG signs, with the booking confirmation ready. The fictional case shows why physical access is part of the booking outcome. An online reservation can be completely valid while a first-time visitor still needs accurate instructions to reach the authorised court.
Fictional case: the organiser offers a court for a fee
Illustrative case: a person who will not attend a session advertises a confirmed court slot to strangers and asks them to reimburse the booking fee. They argue that the arrangement is harmless because there is no profit. Under the applicable ActiveSG restrictions, however, the act of transferring a booking can itself be prohibited regardless of the organiser’s description.
The November 2026 MCCY answer provides an official reason not to assume a cost-sharing label creates an exemption. The fictional case is about the difference between genuine group participation and an unauthorised assignment. Public facility access depends on compliance with the platform’s terms, not simply whether somebody claims they made no money.
A six-question diagnosis before blaming the platform
Did the user select the correct sport and facility? Was this a ballot or an instant-booking slot? Was a successful result followed by payment? Is a confirmed booking shown in the authorised account? Can the named user reach and enter the venue appropriately? If something changed, does the official status explain closure, refund or another consequence?
These questions help separate user interface, booking state, venue access and rule interpretation. They do not override official rules or guarantee a particular slot. A useful service investigation identifies the earliest broken step, then checks whether the user can legitimately complete the rest of the journey.
A practical four-week system review
Week one: collect common user problems by stage, including ballots, payment and confirmation. Week two: check whether deadlines, account controls and notification routes are understood. Week three: assess onsite entry instructions, closures and support responses. Week four: retest representative booking-to-entry journeys and review whether actual users can resolve exceptions.
The schedule is illustrative and not SportSG’s internal process. Urgent security or access problems should be handled through current official channels without delay. Improving a public booking system means reducing avoidable confusion while preserving fair access, proper payment and venue safety—not guaranteeing every applicant their preferred peak-hour court.
What players can do before organising a match
First identify the facility and real time slot, then determine whether a ballot or direct booking applies. For a ballot, wait for the official result and complete payment within the current deadline if successful. Verify the paid confirmation before asking friends to rely on the court. Check the public entrance and any facility-specific notices before travelling.
Do not buy bookings from people advertising transferred slots, use bots or share authentication credentials. If the venue is a school facility, follow its Dual-Use Scheme access restrictions. The safest planning habit is to distinguish a hoped-for place, an offered place and a valid confirmed booking.
What SportSG and facility operators should measure
A fair service needs accurate allocation, accessible instructions, dependable payment records and actual facility availability. Metrics such as number of ballots submitted or booking page uptime are useful but do not by themselves prove that users arrived at courts they could enter and play on.
Track transaction completion, failed confirmations, real utilisation, changed facility access, legitimate cancellations and resolution of disputed cases. Separate scarcity from software defects and account-rule confusion. The best system improves the entire human journey while guarding scarce public resources against misuse.
The final principle: the reservation must lead to the real court
Public sports facilities help people stay active, meet others and develop sporting skills. Online booking should make those opportunities more accessible and fair, but it cannot replace physical capacity, safe operation or legitimate user identity. A transparent process says when a slot is balloted, when it is offered and when it becomes a confirmed booking.
The final success is a person who can use the court they validly reserved under the current rules. When digital allocation, payment, access and fair-use controls agree, the booking platform has done more than process a transaction. It has enabled a real sporting session.
Frequently asked questions
When does MyActiveSG+ balloting open for peak court slots?
ActiveSG’s published guidance says peak-hour balloting opens fourteen days before the intended date for a 24-hour entry window. Check the current platform instructions for the actual facility.
Does winning an ActiveSG ballot confirm my booking?
Not on its own. A successful ballot normally requires the specified payment before the published deadline, currently described as 11:59 pm on result day.
Do unsuccessful ballots give me priority next time?
As of MCCY’s 7 July 2026 statement, the ballot system did not prioritise users based on previous unsuccessful attempts, and no change was then planned.
Can I sell or transfer an ActiveSG booking at cost?
ActiveSG prohibits unauthorised onselling, subletting and assignment. MCCY clarified on 3 November 2026 that Clause 20.3 did not distinguish non-profit cost-sharing from commercial on-selling.
How do I enter an ActiveSG school hall at weekends?
Use the designated Dual-Use Scheme public entrance, which may be a side or back gate, and have the booking confirmation ready. Do not assume the school’s main gate or parking area is available.
Why did I not receive a booking confirmation by SMS?
Since August 2025, ActiveSG has used email rather than SMS for several routine booking notifications. Check MyActiveSG+ and the current notification guidance.
Can a parent book using a linked child’s account?
MyActiveSG+ supports eligible linked child accounts, but the parent who submitted the booking or ballot manages and pays it under the stated rules. Check the correct beneficiary before submitting.
Evidence and further reading
- ActiveSG: Release Times for Ballots and Direct Bookings — current ballot and booking sequence
- ActiveSG: When Ballot Results Arrive and Payment Deadline
- ActiveSG: What Happens If Two Ballots Succeed
- MCCY (7 July 2026): Fairness of MyActiveSG+ Balloting — equal chance, no past-failure priority
- MCCY (3 November 2026): Enforcement of ActiveSG Terms — onselling and cost-sharing interpretation
- ActiveSG: No Onselling Campaign — no bots, transfers or unauthorised assignment
- ActiveSG: How to Enter Booked School Sports Facilities — Dual-Use Scheme gates and rules
- ActiveSG: SMS and Email Notification Changes Since August 2025
- ActiveSG: MyActiveSG+ Payment Options
- ActiveSG: Booking for a Linked Child
- ActiveSG: Checking Facility Closures
- How Singapore Works | MyActiveSG+ Sports Facilities, Ballots and Credits
- How Digital Appointment Booking Fails | Forms, Slots and Confirmations
- Secondary 1 Mathematics Tutor Clementi | Small Groups Tutorials — unchanged editorial reference
Scope and timing: This article reflects relevant official guidance available through 6 November 2026. Booking windows, payment deadlines, credits, identity checks, closures and refunds depend on the current service and terms. A ballot outcome is not a guarantee of a paid court, and no article can verify live availability. Fictional examples are explicitly illustrative.