How to Solve Problems in Singapore | HDB Home Loan Arrears, Missed Mortgage Payments and Financial Help

If you cannot pay your HDB housing loan instalment in Singapore, contact HDB or your mortgage bank before the missed payment becomes a longer pattern. Check the amount due, whether your CPF Ordinary Account (OA) has enough savings for the scheduled deduction, and whether an electronic payment failed. HDB offers financial assistance measures for qualifying housing-loan borrowers, including repayment rescheduling, reduction or deferral of instalments and arrangements for outstanding arrears. Start with HDB’s Financial Assistance Measures or the HDB Branch managing your flat.

The most important distinction is who provided your home loan. An HDB housing loan and a mortgage from a bank or other financial institution are not administered the same way. If you borrowed from HDB, HDB can discuss available assistance and repayment changes. If you borrowed from a bank, your bank is the lender to contact about restructuring and arrears. Owning an HDB flat does not automatically mean the loan itself came from HDB.

This guide explains what happens when CPF housing deductions stop, how to check an HDB statement of account, which payment channels are official, what late-payment charges mean, and how to prepare for a realistic discussion with your lender. It also considers job loss, a household income reduction, mortgage insurance and longer-term decisions such as renting a room or right-sizing, without assuming that every family will qualify for the same relief.

Quick answer: first actions if the mortgage cannot be paid

**Identify your lender.** Is your loan directly from HDB or a financial institution? Use the original loan offer and current statement.
**Check the next instalment and outstanding balance.** Distinguish a payment that has not yet been processed from an actual overdue instalment.
**Review CPF OA availability.** CPF says housing deductions can continue after a job loss while OA savings remain, but they stop when those savings are depleted.
**Contact HDB or your bank early.** State that the scheduled monthly payment may be missed and ask about suitable assistance before arrears build.
**Ask for the actual options.** HDB may consider loan rescheduling, temporary reductions or deferrals, and instalment arrangements for arrears, subject to assessment.
**Prepare a short household budget.** Show income, regular obligations, cash resources and a realistic amount that can be paid.
**Keep written records.** Save the statement, any demand notice, application acknowledgement, repayment proposal and confirmation of changes.
**Avoid expensive emergency borrowing.** Check legitimate housing assistance before taking a high-cost loan to pay an existing mortgage.

Official starting point: CPF Board — How to Apply for HDB Financial Assistance Measures. It directs borrowers to HDB’s Write To Us service or their managing HDB Branch.

1. First establish what “missing a payment” actually means

A missed instalment is not necessarily the same as receiving a bank alert that a GIRO deduction failed. There may be another scheduled attempt, an existing arrears balance, or a delay between the bank debit and the updated statement.

Check the loan account rather than relying on an SMS summary. For an HDB housing loan, use MyHDB Page or HDB’s loan e-Services to review the statement of account, outstanding instalment and payment history.

Write down three amounts: the current month’s instalment, any earlier unpaid instalments and the late-payment charges already applied. The sum of those items is not necessarily identical to the total mortgage principal outstanding.

If the statement contains a payment you made but does not appear to reflect it, keep the transaction receipt and ask HDB to trace it. Do not assume that a missing display entry means you must immediately transfer the same amount again.

2. Identify an HDB loan versus a bank mortgage

A flat bought from HDB or on the resale market may be financed through an HDB concessionary housing loan where the buyers were eligible, or through a mortgage offered by a participating financial institution.

The mortgage contract determines who calculates instalments, grants relief, records arrears and issues formal notices. An HDB Branch cannot unilaterally change a commercial bank’s contractual interest rate or repayment plan.

If your loan is from HDB, read the HDB loan-matters pages and book a Branch discussion. If your loan is with a bank, contact its mortgage servicing or financial assistance team through the genuine app or published number.

If you are uncertain, inspect your current monthly statement: it will normally show the lender’s name, loan account and payment schedule. Do not send mortgage statements to a person claiming to be an “HDB arrears agent” on social media.

3. Understand the normal HDB instalment schedule

HDB states that monthly instalments generally fall due on the first day of each month. Payments can be made using permitted CPF savings, GIRO and official electronic channels.

The HDB payments guide says that GIRO deductions are attempted on the 28th of the month, followed by another attempt on the 6th of the following month or next working day where the original deduction fails. The service’s posting dates can differ from what you initially see on your bank transaction screen.

A failed GIRO attempt can incur charges from your bank, and HDB can impose a late-payment charge where the instalment remains unpaid according to its rules. Do not assume that the second GIRO attempt means an overdue instalment never existed.

Check the exact payment-date guidance at HDB — Payments for HDB Housing Loan.

4. What happens when a CPF housing deduction cannot be made?

CPF Board says it does not necessarily send a notification when OA savings are insufficient for a housing-loan deduction. When the available OA amount cannot cover the instalment, the homeowner must arrange to pay the shortfall directly to HDB or the financier unless a standing instruction covers it from a bank account.

This matters after retrenchment or a period of reduced income. A person may have relied on CPF deductions for years and not notice that their OA buffer has been steadily shrinking.

Open your CPF transaction history, check the latest housing deduction and current OA balance, and compare that with the instalment amount and expected future contributions. A previously successful deduction is not proof that the next month’s deduction will succeed.

CPF’s insufficient OA savings FAQ explains this risk and recommends actively monitoring housing deductions.

5. Does CPF continue paying the mortgage after job loss?

CPF Board says housing deductions can continue even after employment stops and CPF contributions cease, as long as sufficient OA savings remain. When those savings are used up, deductions stop and the owner must arrange payment by other means.

That means job loss and a missed CPF deduction are not necessarily simultaneous. A household with an OA buffer may have some time to adjust, but each deduction reduces the remaining balance.

Do not mistake the OA balance for an unlimited unemployment insurance benefit. CPF savings are part of a retirement and home-financing system, and using them for housing has long-term consequences.

Use CPF’s guide to deductions after contributions stop to understand the basic mechanics. For the immediate mortgage problem, calculate how many instalments the current available OA balance can realistically support, subject to the applicable housing-use rules.

6. Know what HDB’s Financial Assistance Measures can include

CPF Board’s official explanation lists HDB financial assistance options for homeowners experiencing difficulty paying monthly mortgage instalments:

**Loan rescheduling** to adjust the payment terms.
**Reducing or deferring payments** for a suitable period under an approved arrangement.
**Instalment plans for outstanding arrears** to organise repayment of amounts already missed.

These are possible measures, not unconditional entitlements. HDB needs to understand the household’s income, obligations, loan and ability to sustain the revised schedule.

Contact HDB through the genuine Write To Us or Branch services. CPF Board advises visiting the managing HDB Branch with an appointment if you need to discuss available help face to face.

Do not wait until three or four months of arrears accumulate because you assumed an automatic government deferral would begin. A financial assistance arrangement must be applied for and assessed.

7. How to prepare for an HDB Branch appointment

Before contacting the Branch, put together the latest mortgage statement, current instalment, arrears, CPF OA position and a simple view of household finances. Bring identification and any other documents HDB requests.

A useful household summary might include salaries or other income, essential expenses, dependants, temporary unemployment, medical costs and other significant commitments. Identify how much the household can sustainably pay over the next three to six months.

If you were recently retrenched, keep the employer’s letter and any job-search or re-employment information. If illness caused a temporary reduction in work hours, describe the impact accurately without disclosing unnecessary medical information to unrelated third parties.

Ask the HDB officer what assistance is available for your specific loan and what supporting documents are required. A clear explanation of the problem is more helpful than simply saying, “I need the whole mortgage cancelled.”

8. Extending the loan repayment period

HDB allows eligible borrowers to request a change in the repayment period. Extending the repayment period generally lowers the monthly instalment, while shortening the period raises the monthly instalment.

HDB’s repayment period guide says owners should book an appointment at the Branch managing the flat. All flat owners must attend and bring identification. If CPF will fund the revised monthly instalment, an updated CPF withdrawal arrangement may be required.

An extension is not free money. With a longer repayment period, the household may pay interest over more months. The exact terms and overall cost need to be calculated for the actual loan.

Ask HDB for both the proposed revised monthly instalment and the financial consequences over the full period before agreeing. The most affordable monthly payment today is not necessarily the lowest total borrowing cost.

9. Temporary payment reduction versus permanent rescheduling

A temporary reduced instalment may help a household facing a short-term income shock, while a longer repayment-period change may be more suitable when permanent affordability has changed.

Consider a fictional family expecting re-employment within several months. A temporary measure may fit the stated problem if HDB considers it appropriate. Another family with permanently lower household income may need a structural change to loan obligations.

Do not promise the lender that employment or income will return by a certain date unless you have evidence for it. Lenders need a workable plan, not an optimistic guess.

For any arrangement, ask when the original or revised payment amount resumes, what happens to deferred instalments, whether additional interest accrues and how missed amounts will be dealt with. Confirm those answers in writing.

10. What is a housing loan arrears repayment plan?

An arrears plan addresses money that was already due but not paid. It is different from changing the normal future instalment. An approved plan might require payments toward outstanding amounts alongside the current month’s instalment.

Suppose a homeowner owes two S$1,400 instalments, or S$2,800 before relevant charges. Repaying that amount over several months may be more manageable than settling it all at once, but the plan must still fit the household’s ability to make current payments.

Ask the lender to distinguish arrears principal, late charges and the present instalment. Also ask how new payments will be allocated. HDB explains that money received may be used first to settle outstanding late charges before being applied to other amounts.

Do not make a payment to an unofficial account because someone promises to “wipe your arrears file”. Use HDB’s authenticated payment service or your bank’s approved channels.

11. HDB late-payment charges in late 2026

HDB publishes a late-payment charge rate of 5.6% per annum for 1 October 2026 to 31 March 2027, reviewed biannually. It states that monthly instalments are due on the first of each month and that late charges apply under its published rules when an instalment remains unpaid within the month.

This is a charge rate on relevant overdue instalment amounts, not an announcement that the entire outstanding home-loan principal is suddenly charged at 5.6% as a new mortgage interest rate.

The amount assessed depends on the actual overdue balance, timing and HDB’s calculation. A generic arithmetic example should not replace the lender’s statement.

Check the current rate and whether any late charges are already reflected before making decisions. The rate may change after the published six-month period.

12. Payment methods for HDB housing loan arrears

HDB lists several official payment methods for arrears, including CPF via its e-Service, GIRO, PayNow using an official SGQR, eNETS Debit, internet banking through participating banks, AXS channels and cash payment kiosks.

When using CPF, check that the withdrawal complies with the applicable housing rules and there are enough available savings. When using GIRO, maintain sufficient cash in the account and check whether the scheduled deduction will cover arrears as well as the current instalment.

For PayNow or other electronic payment, generate or obtain the payment instructions through HDB’s genuine service. Do not transfer mortgage money to a personal PayNow number supplied through a suspicious WhatsApp message.

Keep payment receipts and allow for official posting times before assuming the account remains unchanged.

13. What if your mortgage is from a bank?

If you financed the HDB flat through a bank, contact that bank early. HDB’s refinancing guidance recommends approaching the financier to discuss repayment options when arrears arise.

Possible options depend on the bank’s assessment and mortgage terms, and may include a suitable restructuring arrangement, refinancing to another institution on viable terms, or longer-term household changes. HDB also discusses options such as renting an eligible spare room, including suitable working family members in financing arrangements where allowed, or selling and right-sizing.

None of these is a universal guarantee of approval. A bank may assess income, repayment ability, property values and credit exposure.

Do not ask HDB to waive a commercial bank’s late charges unless the issue genuinely concerns HDB’s own charges or assistance programme. Your immediate lender is the organisation that can explain the bank mortgage account.

14. Refinancing is not always the safest quick fix

Refinancing a mortgage means replacing it with a new mortgage from another eligible lender under new terms. A lower advertised interest rate may look attractive, but fees, lock-in periods, repayment penalties, eligibility and refinancing costs matter.

HDB says that a homeowner can refinance an HDB loan with a regulated financial institution, but once an HDB loan has been refinanced to a bank, it cannot subsequently be refinanced back to HDB.

That is a major decision for a household under financial pressure. Do not give up access to an existing HDB housing loan solely because a short-term advertisement promises a lower rate.

Request a comparison of the new monthly payment, total cost, lock-in terms and consequences if income remains low. Seek impartial financial guidance where necessary.

15. Keep CPF housing payments sustainable

CPF Board recommends aligning ordinary monthly housing instalments with OA contributions where practical, using an appropriate mix of CPF and cash, and keeping a reserve equivalent to about six months of mortgage instalments in the OA as a buffer where feasible.

This is guidance, not a requirement that every existing household must instantly build a six-month reserve. Some households already have arrears or insufficient income to do so.

For them, the immediate task is stabilisation: contact the lender, establish what can be paid now and avoid an arrangement that requires amounts the household cannot sustain.

For a family planning future housing, however, the principle is useful. Paying for the maximum flat the bank or HDB will finance can leave little room for a sudden income interruption.

16. What if only one co-owner lost their job?

A co-owned flat may be financed using a combination of income, CPF balances and cash contributions from two or more eligible owners. A reduction in one person’s income can therefore create a shortfall even if the other person remains employed.

Check which owners are borrowers, how the existing monthly payment is funded, which CPF OA balances remain available and what obligations the loan contract imposes.

Discuss the household plan openly. Do not assume that one person’s personal financial difficulties automatically transfer the mortgage to the other person or release anyone from joint obligations.

When speaking to HDB about changing the repayment period, its published guidance requires all flat owners to attend the Branch appointment. This is particularly important when any new arrangement affects more than one person.

17. Does Home Protection Scheme insurance cover job loss?

CPF Board’s Home Protection Scheme (HPS) is mortgage-reducing insurance covering specified circumstances involving death, terminal illness or total permanent disability, subject to coverage and eligibility.

Ordinary retrenchment or temporary unemployment is not the same thing as a qualifying HPS insured event. Do not assume a lost job automatically triggers a mortgage payout.

CPF Board’s HPS claims guidance explains the actual insured circumstances and claim process. If the insured person has died or meets a qualifying medical definition, follow that specific route rather than treating it as a normal financial assistance application.

For unemployment, focus on the loan repayment arrangements and relevant jobseeker support.

18. Check your HPS cover if the loan period changes

HDB warns that extending a housing-loan repayment period may require an adjustment to existing HPS cover. CPF Board may contact relevant owners about extending insurance coverage.

If you are exempt from HPS because of a private insurance policy, the changed loan term may require a renewed exemption assessment to make sure coverage remains sufficient.

This is a detail people can overlook when concentrating only on lowering monthly instalments. Changing the loan schedule can affect the period during which insurance protection is needed.

Ask HDB and CPF Board what steps apply to your household. Do not assume an earlier exemption letter necessarily covers every later restructuring.

19. Rent out a room only if permitted and practical

HDB identifies renting spare bedrooms as one possible way for eligible homeowners with bank mortgage arrears to generate additional income. However, HDB room-rental rules involve eligibility, approval or registration requirements, occupancy limits and other conditions.

Do not take a deposit from a proposed tenant before checking the current rules and whether your household may rent out a room. Also consider the privacy, practical space and family implications of bringing another occupant into the home.

If the flat is subject to restrictions or a minimum occupation period, ask HDB about the specific arrangement. An option listed in a broad financial assistance guide does not mean it is permissible for every flat owner.

Rental income can reduce a mortgage shortfall, but it also creates tenancy obligations and may not solve a large long-term affordability problem.

20. Right-sizing may be a longer-term option

When the monthly housing payment is persistently unaffordable, a household may need to consider whether a smaller or less expensive property would better fit its financial situation.

HDB’s guidance for bank borrowers in arrears includes selling the existing flat and right-sizing among possible options. This is a serious decision that depends on outstanding loan, market value, CPF refunds, resale eligibility, the family’s housing needs and transaction costs.

Do not assume selling will always produce sufficient cash to settle every obligation. Work through the actual mortgage redemption amount, expected proceeds and cost of replacement accommodation.

A rushed sale under pressure can create new financial and family problems. Ask the lender and appropriate housing professionals for the relevant calculations before committing.

21. What if you have received a demand letter?

A formal lender letter should not be ignored. Check the sender through a known official contact channel and confirm the account number, amount due, deadline and stated consequences.

Do not rely solely on a screenshot forwarded by a person claiming to be a debt collector. If the notice is genuine, ask the lender how to bring the account current and what assistance or formal options are available.

A demand letter is not identical to a completed legal recovery process, and the next steps depend on the contract and stage of arrears. If formal legal proceedings have begun, obtain appropriate legal advice promptly.

Keep a record of all payment proposals, replies and dates. An arrangement discussed verbally should be confirmed in writing so that both parties understand what is expected.

22. If your income loss is temporary

A temporary reduction might arise from retrenchment, reduced work hours, a delayed commission payment or a short-term business downturn. Calculate how many months the household expects a shortfall and what resources are available during that period.

Prepare a conservative estimate. For example, assume a slower recovery rather than counting on an unconfirmed job offer. Identify which expenses are essential and which can be paused without creating a more costly penalty.

Speak to HDB or the bank about assistance suited to the expected duration. If an arrangement requires a review date, set a reminder to provide updated information before it expires.

Avoid waiting until the last month of a temporary relief arrangement to find out that payments will soon return to their earlier level.

23. If the income loss is permanent

A permanent reduction in earning capacity may require a different response. The household may need a longer repayment period, a changed housing budget or an assessment of whether the existing home is still affordable.

Distinguish what can be managed through CPF savings from what requires recurring cash. A positive CPF balance does not guarantee indefinite mortgage affordability.

If someone has a qualifying serious illness or disability, consider whether insurance coverage or other specific assistance is available, but do not assume that financial hardship alone meets the criteria for HPS.

Discuss longer-term decisions with the actual lender and any affected co-owners before borrowing, transferring ownership interests or selling.

24. Understand late-charge arithmetic without mistaking it for the mortgage rate

Suppose an unpaid instalment is S$1,500. HDB’s published late-charge rate for October 2026 through March 2027 is 5.6% per annum on relevant overdue amounts. A simple illustrative one-month approximation would be S$1,500 multiplied by 0.056 divided by 12, or about S$7.

That is only arithmetic to show the order of magnitude of an annualised rate, not a statement of HDB’s exact charge calculation for your account. HDB specifies that the actual amount depends on the outstanding instalment at month-end and its rounding method.

The bigger risk from persistent arrears may be repeated missed instalments, additional charges, financial stress and escalation rather than one small isolated charge.

Ask for the actual statement and future repayment plan rather than trying to settle the account through approximate calculations in a general article.

25. Worked example: retrenched homeowner with CPF savings

Imagine fictional homeowner Nadia has an HDB loan instalment of S$1,350 and is retrenched. She no longer receives CPF contributions, but her OA contains enough for several scheduled deductions.

Nadia checks CPF’s housing deduction record and calculates how much of the OA balance remains accessible for the loan, subject to the rules. She contacts HDB early because her household expects a reduction in income lasting several months.

She asks about an appropriate assistance measure and prepares her termination letter and budget. She does not assume that HPS will pay her mortgage because she lost her job.

This approach gives her a chance to address the affordability problem before CPF savings are exhausted.

26. Worked example: GIRO failed while cash was available

Fictional resident Arjun notices that HDB’s GIRO deduction did not succeed because his salary was credited to a different account. He actually has cash available but had not moved it to the GIRO account.

Arjun checks the payment status, reviews HDB’s second-attempt schedule and makes arrangements through an official payment method. He keeps the receipt and checks the loan statement after the posting date.

He does not apply for a long-term restructuring purely because one GIRO instruction failed. The problem was payment administration rather than genuine inability to afford the mortgage.

27. Worked example: a bank mortgage becomes unaffordable

Fictional couple Mei and Daniel financed their HDB flat through a bank. A change in income makes their monthly payments difficult. They first contact their bank’s mortgage servicing team and ask about payment restructuring.

They compare the current obligations, an offered alternative arrangement and the costs of any refinancing. They also consider whether room rental is permitted and practical, without assuming the HDB Branch can directly waive their bank’s mortgage charges.

The lender assesses the actual information and may or may not approve the requested changes. The value of early contact is avoiding unnecessary delay and discovering available options before the situation deteriorates.

28. Worked example: considering a longer repayment period

A fictional family has a manageable income but wants to reduce the monthly loan burden after a long-term reduction in household earnings. The owners request an HDB Branch appointment.

They compare the existing monthly instalment with a possible longer repayment period, ask about total interest, and check whether HPS coverage needs adjustment. They decide only after understanding the full consequences, not just the lower monthly number.

The lesson is that monthly affordability and total cost should be examined together.

29. A practical seven-day mortgage recovery plan

**Day 1 — Verify:** Identify the lender, next due date, outstanding instalment, arrears and payment method. Confirm any notices independently.

**Day 2 — Check CPF:** Review OA balance, recent deductions, expected contributions and any shortfall that needs cash.

**Day 3 — Contact the lender:** Ask HDB or the bank about suitable assistance and what documents are required.

**Day 4 — Build the budget:** Record household income, essential expenses, available cash and a realistic repayment proposal.

**Day 5 — Compare options:** Understand temporary relief, rescheduling, repayment-period extension or other approved proposals.

**Day 6 — Confirm the agreement:** Ask for written terms, updated due dates, charges and any insurance or CPF actions.

**Day 7 — Plan follow-up:** Record future instalments and review dates. Avoid relying on an informal conversation as proof of approved relief.

This is an organising framework, not a legal waiting period. If the lender’s deadline is tomorrow, make contact today rather than following the seven days literally.

30. A checklist to bring to the lender

Loan type and latest account statement.
Monthly instalment amount and next due date.
Details of missed instalments and late charges.
Current CPF OA balance and recent housing withdrawals.
Employer letters, payslips or other income records where relevant.
Summary of household income and essential spending.
Other major debt repayments and known short-term obligations.
Information about co-owners and their contributions.
A realistic proposed payment amount and expected review date.
Any urgent demand letters or payment notices.
Questions about HPS, existing insurance and revised coverage.
A secure way to receive written follow-up.

Your lender may ask for different documents. Do not upload private financial statements to an unrelated agent or public website.

31. Mistakes that make mortgage arrears harder to resolve

Assuming a missed CPF deduction always triggers a notification from CPF Board.
Confusing a GIRO technical failure with a long-term income problem.
Waiting until repeated arrears have accumulated before contacting the lender.
Asking HDB to restructure a bank loan it did not issue.
Treating a temporary payment deferral as complete forgiveness of debt.
Looking only at the revised monthly payment and ignoring long-term interest.
Refinancing an HDB loan to a bank without understanding the inability to refinance back to HDB.
Assuming HPS covers normal unemployment.
Renting a room without checking HDB eligibility and requirements.
Borrowing at high cost to pay arrears without checking legitimate assistance.
Trusting an unsolicited caller to collect mortgage instalments through personal payment details.
Failing to obtain written terms of an agreed revised arrangement.

Frequently asked questions

What should I do if I cannot pay my HDB mortgage?

Contact HDB or your bank early, depending on who provided the loan. Check the instalment and arrears, CPF balance and suitable repayment assistance.

Does HDB offer mortgage financial assistance?

Yes. HDB’s published measures can include rescheduling, payment reduction or deferral and instalment arrangements for arrears, subject to assessment.

Will CPF warn me before my OA cannot cover the instalment?

CPF Board says an insufficient OA balance does not necessarily trigger a notification. Monitor deductions and the balance yourself.

Will CPF continue mortgage deductions after I lose my job?

Yes, as long as there are sufficient available OA savings under the relevant rules. Deductions stop when the available savings are depleted.

When are HDB housing loan instalments due?

HDB states that monthly instalments fall due on the first of each month. GIRO and posting arrangements follow the published schedule.

What is HDB’s late-charge rate in November 2026?

HDB publishes 5.6% per annum for 1 October 2026 to 31 March 2027 on relevant overdue amounts. Check the actual statement and current rate.

Can I extend my HDB loan repayment period?

HDB provides an application route for eligible borrowers through the managing HDB Branch. All owners must attend, and CPF and HPS arrangements may need changes.

Does retrenchment insurance cover the mortgage?

HPS is for specified death, terminal illness or total permanent disability claims, not ordinary unemployment. Separate financial assistance may be relevant.

Can I refinance a bank mortgage back to HDB?

HDB states that once an HDB loan is refinanced to a financial institution, it cannot later be refinanced back to HDB.

What if I borrowed from a bank to buy an HDB flat?

Contact that bank first about payment difficulties. HDB describes possible options for bank borrowers, but it cannot simply change the bank’s contract.

Should I sell the flat as soon as I miss one instalment?

Not automatically. Seek lender advice and compare sustainable assistance, repayment and housing options. Selling can have significant financial and family consequences.

What if I already have several months of arrears?

Contact the lender promptly, verify the actual amounts and ask about a realistic arrears arrangement. Formal notices or legal steps may require independent professional advice.

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Editorial review: 6 November 2026. This is general information, not personalised financial or legal advice. Current rates, relief eligibility and mortgage terms must be checked with the actual lender before making decisions.