
Read by topic: Costa Rica school years, 60/40 PNE rules, maths, tutoring and FAQs
- Primary, III Ciclo and diversified education
- 2026 PNE diagnostic and summative requirements
- The 60/40 calculation and 65/70 thresholds
- Worked maths, Spanish and science
- Tuition fees, safe providers, family cases and sources
Tutors in Costa Rica offer clases particulares, reforzamiento, study guidance and subject support for school assessment. Their work must fit Costa Rica’s formal education structure and current Ministry of Public Education (MEP) rules. Primary schooling has six years, organised into I and II Ciclos, followed by III Ciclo in Grades 7–9. The diversified stage normally covers Grades 10–11 in the academic route and extends to Grade 12 for technical programmes. A tutor preparing a final-year student must know the actual route, subject, and applicable national examination requirement.
The biggest tutoring fact in 2026 is not a generic ‘Costa Rican bachillerato exam’. The MEP’s Dirección de Gestión y Evaluación de la Calidad (DGEC) administers Pruebas Nacionales Estandarizadas (PNE), with compulsory diagnostic participation and summative assessments in the appropriate stages. Its September 2026 FAQ explains that, for subjects covered by the PNE summative assessments, the final subject grade combines 60% of the nota de presentación with 40% of the assessment result. The minimum combined grade is 65 for primary completion and 70 for secondary diversified education; those are not independent pass thresholds on the summative exam itself.
This guide gives direct answers, a map of private and school-supported instruction, exact 2026 assessment distinctions, practical literacy and mathematics worked examples, costs, safeguarding and a four-week learning trial. It distinguishes the formal Bachiller en Educación Media from university degrees and a private tutor’s course completion slip. Families should expect effective extra teaching, not a commercial promise of official grades or admission.
Costa Rica tutor facts at a glance
- School stages: preschool, primary Grades 1–6, III Ciclo Grades 7–9, and diversified academic Grades 10–11 or technical Grades 10–12.
- Exam authority: DGEC within MEP administers the Pruebas Nacionales Estandarizadas. Private tutors do not set their official results.
- 2026 final subject calculation: school nota de presentación contributes 60%, national summative PNE contributes 40%, under the applicable REAC rules.
- Threshold nuance: 65 at primary or 70 at secondary refers to the combined subject grade, not the summative exam mark alone.
- Diagnostic requirement: eligible students must complete required diagnostic PNE assessments before qualifying for summative participation and certification, under current rules.
- Foreign language: diversified secondary completion involves a separate foreign-language requirement, including the specified A2 competency threshold or authorised recognised alternative as applicable.
- Other qualification routes: technical Técnico Medio, INA certificates and university-level bachillerato have different purposes and issuers.
- Tutor selection: match the actual school year and subject, assess a fresh task, request a clear four-week quote, and require independent progress.
The real ladder: which year and route is the learner in?
Costa Rica’s public-school pathway includes preprimary, six primary years, III Ciclo and diversified secondary schooling. The latter can differ by academic or technical track, including the length of study and subjects. The Ministry of Public Education publishes programme and stage information, while individual schools handle classroom instruction and specific support.
A Grade 5 child may need help converting a word problem into an operation. A Grade 8 learner might understand arithmetic but struggle with signed numbers or algebra. A Grade 11 academic candidate may need to improve comprehension and the actual PNE subjects, while a technical Grade 12 learner could also have specialist course requirements. Buying the same lesson package for all these pupils is poor diagnosis.
Ask for the student’s school, course and recent marked work before comparing tutoring providers. For families moving school or returning after interrupted attendance, a skills crosswalk may be more useful than automatically treating a grade label as proof of mastery.
The PNE system has diagnostic and summative parts
The DGEC’s official 2026 FAQ distinguishes Pruebas Nacionales Estandarizadas Diagnósticas from Sumativas. Diagnostic tests identify learning levels and inform improvement; they do not simply add a percentage to the final subject grade. The required diagnostic participation is nonetheless an eligibility condition for the relevant summative and certification processes.
Summative PNE results contribute to final subject scores alongside the school presentation mark. Families should not buy tutoring because an advertisement claims the diagnostic score alone determines graduation. Nor should a provider merge all PNE activities into an undifferentiated ‘bachillerato paper’.
The tutor should retrieve the current grade-specific reference frameworks, subject specification and school guidance. The MEP’s DGEC has a central 2026 page with current learning specifications, practice items and support guidance. A commercial workbook is supplementary, not the authority that sets assessment rules.
The 60/40 formula: the calculation every parent should understand
For relevant assessed subjects under the 2026 framework, final grade equals 0.60 × the school presentation mark plus 0.40 × the summative PNE mark. The minimum final grade is 65 for primary and 70 for diversified secondary education, subject to the complete programme’s requirements. The ministry explicitly clarifies that these minimums apply to the combined grade, not the examination mark by itself.
Consider a secondary learner with a school presentation mark of 82 and PNE summative mark of 65. The final subject grade is (82 × 0.60) + (65 × 0.40) = 49.2 + 26 = 75.2. That is above the relevant threshold of 70. In a second example, a presentation mark of 90 and exam mark of 40 produce 54 + 16 = 70. This can satisfy the subject threshold even though the test mark is below 70.
These are mathematical illustrations of the calculation, not a guarantee of completion. Students still must meet other requirements, including coursework, conduct and the relevant foreign-language provision. A tutor should be able to explain these distinctions without promising an official qualification.
Which subjects and stages are evaluated?
The DGEC explains that, at the end of II Ciclo primary, PNE covers Spanish, Mathematics, Science and Social Studies. At the final stage of diversified secondary, Civic Education also forms part of the tested subjects. In the summative Spanish assessment, reading comprehension and written text production have distinct components.
A strong tutor identifies the actual grade and subjects. A specialist in mathematics may be excellent for quantitative skills without being qualified to teach advanced written Spanish, scientific concepts or every other examination component. Families should ask whether each advertised specialist can solve an unfamiliar subject question and explain what earns credit.
The exam framework also requires careful teaching of reading across subjects. A student may know the scientific fact but misunderstand the wording of the question. A diagnostic should separate knowledge, language comprehension, response construction and timing.
2026 timing and test-format details need the official document
The September 2026 DGEC FAQ says the early 2026 diagnostic tests had 40 items in primary and 45 in secondary with a two-hour duration. Starting with the 2026 summative PNE, later diagnostic and summative applications standardise 60 items and a three-hour duration per subject under specified conditions. A tutoring company that advertises a single old item count as applying to every 2026 test is not using the exact current distinction.
The DGEC’s 2026 information hub hosts frameworks, item examples, written-text production instructions and support information. Families should ask tutors to identify which test, grade, subject, sitting and rule they mean when describing a mock examination.
Question count and duration are useful for exam technique, but should not replace learning the underlying concepts. A pupil who cannot compare fractions accurately will not become a stronger mathematician simply by practising the same mistake for three hours.
The foreign-language requirement is not an ordinary 40% test
The MEP’s 2026 FAQ explains a distinct foreign-language requirement for diversified secondary completion. In relevant circumstances, a learner must meet a minimum A2 band in assessed competencies or have a recognised authorised alternative. This should not be merged into the 60/40 subject formula as though it were one more identical PNE paper.
A tutor helping with English or another assessed foreign language should first identify the target competencies—listening, reading, written or oral production as applicable to the assessment—and check current institutional guidance. A student fluent in everyday conversation may still struggle with unfamiliar written questions, while another may read well but need targeted oral practice.
A commercial certificate for attending ten English lessons does not itself establish A2 recognition under ministry rules. Ask the competent authority about what evidence qualifies and when the learner must submit it.
Academic secondary and technical education are distinct
Costa Rica’s diversified education includes academic and technical programmes, often associated with colegios técnicos profesionales (CTP). Technical students may pursue the Bachiller en Educación Media alongside specialised training and a Técnico Medio qualification under relevant requirements. These are different awards and can require different modules.
A technical pupil may need applied geometry, measurement, digital skills and accurate reporting of practical work. A tutor who knows only general academic mathematics should state whether they can support the actual specialist course. Paid assistance must also respect genuine authorship of assessed practical work; fabricating data or submitting a tutor’s project as student work is not legitimate teaching.
Families should check the actual CTP programme, duration and national test requirements. A Grade 11 academic mock-paper booklet may teach some useful basic maths without covering the entire technical student’s obligations.
University admission and INA training are not purchased results
The Instituto Nacional de Aprendizaje (INA) provides training routes with institutional eligibility and certification. Universities and higher education bodies also publish programme-specific admissions and qualification arrangements. Costa Rica’s university bachillerato is a higher education degree and should not be confused with the school Bachiller en Educación Media.
A school student considering public universities should consult the actual admissions information for the desired institution and programme. The university may set selection conditions beyond the existence of a secondary award. Commercial tutors can prepare subjects and study skills but cannot grant an offer or recognise an overseas qualification.
The right purchase may be narrower than a full exam-coaching package. An intending technical trainee might need numeracy or academic Spanish while another applicant needs university-specific subject preparation. Identify the next recognised route before spending.
Original primary mathematics: share first, add second
Seventy-two library books are divided equally among eight classes. Each class initially gets 72 ÷ 8 = 9. Three further books per class brings the total to twelve. A learner who adds all the given numbers misunderstands the relationship ‘shared equally’, even if they can perform the addition accurately.
Draw eight equal boxes, place nine marks in each and add three more. Ask the learner which phrase signals division and which signals the later increase. Then set fifty-six pencils divided among seven pupils with two additional pencils each: 56 ÷ 7 + 2 = 10.
A tutor should record exactly whether the error is language interpretation, division fluency or ordering of operations. A fresh word problem attempted without hints after several days demonstrates whether the relationship has been learned.
Worked fraction comparison: identify the value, not just the symbols
A pupil chooses 3/5 as larger than 2/3 because its numerator is greater. Convert: 3/5 = 9/15 while 2/3 = 10/15. The second fraction is greater. Using equal-sized fraction strips or a number line reinforces the concept that the denominator affects part size.
Then ask for an independent comparison of 5/8 and 3/4. Three quarters equals six eighths and is therefore greater. Give a third task finding three quarters of forty counters, correctly thirty, to link fractional notation with a quantity.
An instructor who identifies and repairs this misconception is building a skill useful in ratios, percentages and later algebra. Repeating only the original comparison after revealing the answer would be a weaker learning test.
Grade 8 algebra: use substitution as a self-correction
A student writes 3(2x − 4) = 6x − 4. The correct expansion is 6x − 12. Substitute x = 5: the original expression gives eighteen while the incorrect expansion gives twenty-six. The mismatch reveals that the multiplier applies to both terms.
Ask the pupil to represent three groups of 2x − 4, then expand 2(4x + 3) independently to obtain 8x + 6. Introduce new signed-number expressions later and ask for a numerical verification. A student should understand why an operation is appropriate rather than recall the tutor’s next spoken instruction.
These are original teaching illustrations and are not representations of an official 2026 PNE paper. The current specification should determine examination coverage, while concept instruction builds transferable competence.
Comprehension and written Spanish: inference must use evidence
A pupil reads: ‘The playground was wet, but the clouds had cleared. A caretaker was rolling up a hose beside the school.’ Ask which statement is explicit, why the ground may be wet, and which detail supports the explanation. The hose offers evidence that the caretaker may have used water; a claim that rain is currently falling is not supported.
A tutor should model one brief evidence-linked response, then use an unfamiliar passage and ask the learner to explain a different inference. For written production, teach a clear claim, relevant detail and logical connection rather than supply a memorised introduction to every essay.
Because Spanish comprehension affects science, social studies and mathematics, strengthening reading can improve performance across subjects without the child needing separate large tutoring packages for each.
Science: observation is different from a causal claim
Suppose the student observes that wet clothes dry at different rates under different conditions. A tutor should explain evaporation, identify which variable is being compared and ask how a fair test would hold other relevant conditions similar. Merely knowing the term evaporación does not show the learner understands the process.
Ask what measurements would demonstrate a difference and why a conclusion should not report numbers that were never observed. A safe classroom-level example can be extended to a fresh situation involving a puddle in moving air, with attention to the limits of what the evidence can establish.
Science tutoring is valuable when learners explain mechanisms and support claims with appropriate observations, units and assumptions, not when they copy a neat answer without comprehension.
Language, Indigenous education and inclusive support
Costa Rican schools and communities have varied linguistic and cultural experiences, including Indigenous languages and learners whose home language differs from academic Spanish. A responsible tutor asks about the actual pupil and school rather than infer a fixed ability from birthplace or background.
If a child can calculate using a diagram but cannot decode a formal Spanish word problem, the teacher should build the vocabulary bridge while preserving the mathematics already understood. Any support for students with disabilities or particular educational needs should respect school arrangements and qualified assessment rather than rely on an informal medical label.
The DGEC provides guidance on educational supports within national assessment. Families should ask whether the learner has an applicable school plan and what can be appropriately coordinated before buying private lessons.
Different kinds of tutoring: who actually teaches?
A private instructor may be a schoolteacher, university student, experienced subject specialist or staff member of a tutoring company. Qualifications matter but do not alone demonstrate ability to diagnose mistakes. A degree in mathematics does not prove skill teaching early decoding; teaching primary Spanish does not automatically qualify someone for advanced technical physics.
Ask who will teach every week, how work is marked and what happens if the instructor changes. One-to-one lessons can help a precise difficulty; well-managed small groups can build explanation and confidence for learners with compatible targets. A lecture to many pupils is a different service and should be priced and described honestly.
The best sample lesson includes an initial independent attempt, a clear explanation and a different unassisted question. A provider unable to identify the child’s mistake has not yet demonstrated personalised teaching.
Prices, contracts, consumer rights and privacy
The official Costa Rican MEP and DGEC pages do not establish a representative universal hourly fee for all private tutors. Prices may vary by province, subject, teaching mode, experience and class size. Advertising results from a single business should not be treated as a national market survey.
Ask for a dated four-week quote in colones with lesson minutes, materials, instructor name, group size, individual marking, platform or travel expenses, cancellations and recurring payment terms. The family should compare the educational outcome with the full cost, not only a low advertised session price.
For minors, identify a safe venue, adult oversight, approved communication channels, privacy for test results and an accessible way to raise concerns. Online tutoring should disclose recording and student-data practices. Strong exam knowledge is not sufficient when safeguarding is weak.
A practical four-week learning trial
Week one — documentary and diagnostic check. Confirm the student’s cycle, academic or technical route, actual PNE subject and teacher feedback. Ask for an unassisted task and identify at most two important misconceptions.
Week two — model and correct. Use a clear representation and worked example, then invite guided practice and a new problem with hints removed. Record the particular reasoning step that changed.
Week three — retrieve and transfer. Mix earlier and newer topics, vary the problem’s language or numerical context and check whether the student still recognises the method. Introduce timed mock work where relevant, after concepts are secure.
Week four — independent result. Retest with comparable unfamiliar tasks and ask for an explanation. Compare with the first-week baseline and decide whether another month is worthwhile, whether school support can meet the need, or whether a different specialist is appropriate.
Twelve parent dilemmas in Costa Rican tutoring
Situation 1: A parent believes the pupil must score 70 on the PNE exam itself
Explain the 60/40 combined-subject rule and calculate a concrete example. The 70 secondary minimum is for the combined grade, not the standalone test mark. Ask for the pupil’s true school programme, current DGEC or school document and a recent unassisted answer. An effective tutor should explain the underlying gap, then set a new task for the learner to complete independently. Do not confuse a private workbook result with an official PNE score or recognised qualification.
After two to four weeks, evaluate an unfamiliar comparable task and the student’s explanation. If the same problem persists, reconsider the teaching method, reading level, language support and other needs before extending the package. More paid hours without evidence of progress can be a poor decision.
Situation 2: A sixth-grade learner has not completed the diagnostic PNE
Consult DGEC and school instructions; required diagnostic participation is a condition for the relevant sumativa and certification, even though the diagnostic mark has a different function. Ask for the pupil’s true school programme, current DGEC or school document and a recent unassisted answer. An effective tutor should explain the underlying gap, then set a new task for the learner to complete independently. Do not confuse a private workbook result with an official PNE score or recognised qualification.
After two to four weeks, evaluate an unfamiliar comparable task and the student’s explanation. If the same problem persists, reconsider the teaching method, reading level, language support and other needs before extending the package. More paid hours without evidence of progress can be a poor decision.
Situation 3: An older booklet advertises forty items for every 2026 exam
The official 2026 rules distinguish early diagnostic counts from later 60-item, three-hour sumativa applications. Verify test type and year before teaching timing. Ask for the pupil’s true school programme, current DGEC or school document and a recent unassisted answer. An effective tutor should explain the underlying gap, then set a new task for the learner to complete independently. Do not confuse a private workbook result with an official PNE score or recognised qualification.
After two to four weeks, evaluate an unfamiliar comparable task and the student’s explanation. If the same problem persists, reconsider the teaching method, reading level, language support and other needs before extending the package. More paid hours without evidence of progress can be a poor decision.
Situation 4: A technical Grade 12 pupil buys an academic Grade 11 package
Identify the actual CTP subjects, schedule, certificates and national assessment requirements. Basic concepts may overlap while specialist teaching needs differ. Ask for the pupil’s true school programme, current DGEC or school document and a recent unassisted answer. An effective tutor should explain the underlying gap, then set a new task for the learner to complete independently. Do not confuse a private workbook result with an official PNE score or recognised qualification.
After two to four weeks, evaluate an unfamiliar comparable task and the student’s explanation. If the same problem persists, reconsider the teaching method, reading level, language support and other needs before extending the package. More paid hours without evidence of progress can be a poor decision.
Situation 5: A learner has strong English conversation but weak tested competency
Check the distinct foreign-language A2 competencies and authorised assessment route. A centre-issued attendance certificate is not automatic recognition. Ask for the pupil’s true school programme, current DGEC or school document and a recent unassisted answer. An effective tutor should explain the underlying gap, then set a new task for the learner to complete independently. Do not confuse a private workbook result with an official PNE score or recognised qualification.
After two to four weeks, evaluate an unfamiliar comparable task and the student’s explanation. If the same problem persists, reconsider the teaching method, reading level, language support and other needs before extending the package. More paid hours without evidence of progress can be a poor decision.
Situation 6: A parent confuses Bachiller en Educación Media with university bachillerato
Explain that school completion and a higher education first degree are different awards, with different issuing institutions and admission conditions. Ask for the pupil’s true school programme, current DGEC or school document and a recent unassisted answer. An effective tutor should explain the underlying gap, then set a new task for the learner to complete independently. Do not confuse a private workbook result with an official PNE score or recognised qualification.
After two to four weeks, evaluate an unfamiliar comparable task and the student’s explanation. If the same problem persists, reconsider the teaching method, reading level, language support and other needs before extending the package. More paid hours without evidence of progress can be a poor decision.
Situation 7: A learner can calculate but fails Spanish word problems
Ask for a drawing and oral representation, then teach formal academic vocabulary and require a fresh written response. The problem may be language as much as arithmetic. Ask for the pupil’s true school programme, current DGEC or school document and a recent unassisted answer. An effective tutor should explain the underlying gap, then set a new task for the learner to complete independently. Do not confuse a private workbook result with an official PNE score or recognised qualification.
After two to four weeks, evaluate an unfamiliar comparable task and the student’s explanation. If the same problem persists, reconsider the teaching method, reading level, language support and other needs before extending the package. More paid hours without evidence of progress can be a poor decision.
Situation 8: A centre offers a single generic ‘Costa Rica graduation test’
Ask for the exact DGEC stage, subject and format. Spanish reading and written production differ from a Mathematics sumativa or a language competency test. Ask for the pupil’s true school programme, current DGEC or school document and a recent unassisted answer. An effective tutor should explain the underlying gap, then set a new task for the learner to complete independently. Do not confuse a private workbook result with an official PNE score or recognised qualification.
After two to four weeks, evaluate an unfamiliar comparable task and the student’s explanation. If the same problem persists, reconsider the teaching method, reading level, language support and other needs before extending the package. More paid hours without evidence of progress can be a poor decision.
Situation 9: A student wants INA training rather than university
Verify the specific INA programme before buying expensive full university-exam coaching. Applied maths or technical reading may be the more relevant support. Ask for the pupil’s true school programme, current DGEC or school document and a recent unassisted answer. An effective tutor should explain the underlying gap, then set a new task for the learner to complete independently. Do not confuse a private workbook result with an official PNE score or recognised qualification.
After two to four weeks, evaluate an unfamiliar comparable task and the student’s explanation. If the same problem persists, reconsider the teaching method, reading level, language support and other needs before extending the package. More paid hours without evidence of progress can be a poor decision.
Situation 10: A tutoring group gives everyone the same worksheet
Ask for separate diagnostics and genuine feedback. A lecture can be useful revision but should not be presented as tailored teaching without evidence. Ask for the pupil’s true school programme, current DGEC or school document and a recent unassisted answer. An effective tutor should explain the underlying gap, then set a new task for the learner to complete independently. Do not confuse a private workbook result with an official PNE score or recognised qualification.
After two to four weeks, evaluate an unfamiliar comparable task and the student’s explanation. If the same problem persists, reconsider the teaching method, reading level, language support and other needs before extending the package. More paid hours without evidence of progress can be a poor decision.
Situation 11: A provider guarantees a public-university place
Official institutions make admission decisions. Private lessons can prepare the academic prerequisite but cannot control selection or issue a credential. Ask for the pupil’s true school programme, current DGEC or school document and a recent unassisted answer. An effective tutor should explain the underlying gap, then set a new task for the learner to complete independently. Do not confuse a private workbook result with an official PNE score or recognised qualification.
After two to four weeks, evaluate an unfamiliar comparable task and the student’s explanation. If the same problem persists, reconsider the teaching method, reading level, language support and other needs before extending the package. More paid hours without evidence of progress can be a poor decision.
Situation 12: A child is exhausted after long school and evening tutoring
Reduce lessons to a defined gap, protect sleep and independent retrieval, and investigate appropriate school-provided help before purchasing more hours. Ask for the pupil’s true school programme, current DGEC or school document and a recent unassisted answer. An effective tutor should explain the underlying gap, then set a new task for the learner to complete independently. Do not confuse a private workbook result with an official PNE score or recognised qualification.
After two to four weeks, evaluate an unfamiliar comparable task and the student’s explanation. If the same problem persists, reconsider the teaching method, reading level, language support and other needs before extending the package. More paid hours without evidence of progress can be a poor decision.
Costa Rica tutor questions and answers
Does Costa Rica use the same national PNE at every grade?
No. Relevant assessments are linked to specified stages, subjects and candidate categories. The primary and diversified requirements differ.
Does a 65 or 70 on the PNE exam itself guarantee passing?
No. The DGEC explains that 65 and 70 refer to the combined final subject grade under the relevant formula, plus other qualification requirements.
What is the PNE final-grade formula?
For relevant summative subjects under the 2026 rules, final mark = 0.60 × presentation grade + 0.40 × national summative test mark.
Is the diagnostic examination optional?
Not for eligible candidates governed by the current rules. DGEC states that required diagnostic participation is a prerequisite for the relevant sumativa and certification.
What about foreign-language proficiency?
It has a distinct recognised requirement, including the minimum A2 band in the relevant assessed competencies or authorised alternatives where applicable.
Does a private tutor award Bachiller en Educación Media?
No. Formal certification follows the competent school and assessment rules, not attendance at commercial tuition.
Is a university bachillerato the same as the school bachiller?
No. The former is a higher education degree, while the latter is a secondary-school qualification.
Can a tutor guarantee entry to a public university?
No. Named institutions and programmes set selection, testing and eligibility rules.
Is there a fixed nationwide tutor fee?
The official education sources reviewed do not establish a single representative hourly commercial price.
How soon should a family review the value of extra lessons?
Four weeks can show progress on defined skills through unfamiliar unassisted tasks, with wider recovery taking longer when prerequisites are missing.
Authoritative sources, review date and country cross-links
Reviewed 18 October 2026. MEP and DGEC sources establish national assessment, certification and eligibility details, not private tutoring rates or guarantees. The 2026 calculation must be applied to the correct subject, stage and applicable candidate route.
- DGEC official 2026 national examinations information
- DGEC 17 September 2026 FAQ with 60/40 formula, subject thresholds and test details
- DGEC 2026 reference framework for summative assessment
- Costa Rica Ministry of Public Education — primary school
- Costa Rica Ministry — lower and diversified secondary stages
- Technical education programmes
- INA official programme and course search
- Public universities — CONARE admission information
- DGEC assessment support and 2026 reference material
- Understanding the Education System of Costa Rica
- How to decide which Mathematics Tutor to go to? | Costa Rica
- Tutors of Colombia
- Tutors of Comoros
- Tutors of the Republic of the Congo
- Clementi immutable teaching reference
The strongest tutoring service in Costa Rica makes a pupil more independent while explaining the real formal rules accurately: the correct school stage, a demonstrable learning target, a fair 60/40 calculation where applicable, and safeguarding that protects the student and family.
