PUB smart water meters are being rolled out progressively across Singapore, allowing selected HDB households to see detailed water usage and receive alerts about suspected leaks or unusually high consumption. PUB says the first phase covered about 300,000 residential and other premises. Installation is free and the device is battery-operated, so it does not add a household electricity charge. The programme does not yet give every HDB flat an immediate right to request a meter.
The MySmartWaterMeter portal can show hourly usage for the previous day, daily information and monthly trends, with the customer data generally refreshed once a day. A suspected leak alert helps residents investigate, but the dashboard figures are informational and may be estimated or delayed; the official water bill is based on validated or, where necessary, estimated consumption and later adjustment. Residents should not treat an app chart as an instant leak detector or an automatic billing correction.
This 2027–2028 guide explains how smart meters work, installation and account activation, water-use alerts, toilet and pipe leaks, billing questions, PUB versus SP Services responsibilities and practical conservation habits. It distinguishes current published rollout information from future deployment dates that PUB has not confirmed for every individual HDB block.
Quick answers for HDB water accounts
- PUB’s official smart meter installation is free; the device is battery-operated.
- The initial programme has covered about 300,000 premises, with future expansion progressive.
- PUB generally sends a notice at least one week before installation.
- Small household meter replacement usually takes less than 15 minutes.
- MySmartWaterMeter has daily-refresh usage information and suspected leak or high-use alerts.
- Dashboard data may be estimated; it is not itself the official bill calculation.
- Look for running toilets, taps and pipes when water use is unexpectedly high.
- SP Services handles billing questions; PUB handles technical meter programme issues.
- Do not modify the official meter or share Singpass credentials with unverified installers.
- Track consumption against a realistic household baseline and maintain water-efficient fittings.
From water meter basics to leak and bill mastery
- 1. A small hidden leak can become an expensive surprise
- 2. The programme is current, not an imagined 2028 launch
- 3. Smart water meters record actual flow
- 4. The installation itself is free
- 5. The smart meter is battery-operated
- 6. Not every household can opt into an early installation
- 7. PUB provides advance notification
- 8. Replacement can be brief, but water may pause
- 9. MySmartWaterMeter is a web-based dashboard
- 10. The portal can show hourly usage
- 11. Daily refresh is not instant detection
- 12. Leak alerts look for unusual patterns
- 13. A running toilet is a common hidden source
- 14. Overnight usage deserves a sensible test
- 15. Water use while away is not always a leak
- 16. Dashboard estimates and bills are different datasets
- 17. A transmission problem can create blank periods
- 18. Smart meters can still require servicing
- 19. Water billing can temporarily use estimates
- 20. Servicing is not an excuse for a new tariff bracket
- 21. SP Services handles billing questions
- 22. PUB handles the technical smart-meter programme
- 23. A high bill should trigger a structured investigation
- 24. A leaking pipe needs immediate attention
- 25. Ceiling seepage is not automatically metered to your flat
- 26. Set a realistic monthly water target
- 27. Read consumption in litres and cubic metres
- 28. Washing machines offer a practical savings opportunity
- 29. Bathrooms often dominate daily habits
- 30. WELS labels help compare fixtures
- 31. The programme does not charge an app subscription
- 32. The smart meter does not store your identity details
- 33. Update the mobile number for notifications
- 34. Moving house changes which meter you can use
- 35. Tenants should involve the account holder appropriately
- 36. Common property leaks need a different reporting route
- 37. An example: water flows through the night
- 38. An example: a bill rises after meter servicing
- 39. What households should watch during 2027–2028
- 40. A weekly and monthly water management routine
- 41. Mastery: use data to prevent waste, not blame
1. A small hidden leak can become an expensive surprise
An HDB household can use water carefully and still receive a surprisingly high bill if a toilet cistern runs continuously or a concealed pipe leaks. Older-style monthly meter readings may make it difficult to identify when the extra usage began. PUB’s Smart Water Meter Programme is designed to give participating households more detailed usage information and alerts.
The useful first response to a high bill is to separate actual consumption from a meter, billing or transmission issue. A digital dashboard can help investigate patterns, but it cannot diagnose every faulty appliance or prove a neighbour is responsible for water loss. Good decisions combine data, physical checks and the appropriate utility or maintenance service.
2. The programme is current, not an imagined 2028 launch
PUB’s current programme covers about 300,000 residential and commercial or industrial premises in its first deployment phase. The agency intends to expand smart metering progressively after reviewing the experience and technology. That does not mean every HDB household can request immediate installation or that a fixed nationwide completion date in 2028 is guaranteed.
Residents should check for an official installation notice and the specific eligibility of their address. A future estate may receive meters after another, and the scope can evolve. The correct article helps people understand the tool they have or may receive, without inventing which block will be upgraded next month.
3. Smart water meters record actual flow
Like an ordinary water meter, a smart water meter measures water used at the premises. It adds a transmitter that converts the readings for digital communication. PUB says the meter records consumption several times a day and sends data securely to the agency, allowing customers to review more detailed patterns.
The measurement still relates to the property connection rather than to individual household members. It cannot tell whether the shower, toilet or washing machine caused a particular consumption spike. The family must infer likely activities from timing and inspect suspected sources when needed.
4. The installation itself is free
PUB states that its smart water meter installation is carried out at no cost to the customer. Homeowners should not accept an unsolicited bill from a stranger claiming that an official government meter replacement requires a booking deposit. Official notifications and service contact details provide the correct verification route.
Before allowing access, read the notice and confirm the appointment through PUB if uncertain. A legitimate installation programme should not require Singpass passwords or a large cash transfer to an unknown individual. Protection against scams is especially important when workers are visiting residential estates.
5. The smart meter is battery-operated
PUB explains that smart water meters use their own batteries and do not draw electricity from the premises. The water meter therefore does not add a household electricity charge just because it transmits readings. This differs from a private home Wi-Fi gadget plugged into a wall socket.
A resident should still distinguish the official meter from optional third-party water monitors installed inside a home. The devices can have different costs, power needs and maintenance. Buying a commercial sensor does not automatically connect a flat to PUB’s official metering network.
6. Not every household can opt into an early installation
PUB says customers who have not been selected for the first-phase programme do not need to request immediate installation; expansion is planned progressively. The existing analogue meter remains part of the normal utility service until a legitimate replacement takes place. An older meter is not evidence of an illegally managed water account.
Instead of paying for a supposed fast-track installation, use the household’s present bill and traditional meter-reading methods to monitor consumption. Many useful leak-prevention habits do not depend on having a digital dashboard. A smart meter adds visibility rather than creating the basic responsibility to conserve water.
7. PUB provides advance notification
PUB’s official FAQ says customers receive a letter at least one week before their smart water meter is installed. For accessible meters located outside premises, the household usually does not need to be home. A technician can replace the meter without requiring access to private rooms where the meter location allows that.
Check the letter for the intended location, date and support channel. Keep the area around the existing meter free of plant pots or storage so staff can work safely. Residents should avoid blocking common access or making the installer move unrelated heavy household property.
8. Replacement can be brief, but water may pause
PUB says that replacing a small household meter typically takes less than fifteen minutes, while larger meters can take longer. A temporary interruption of water supply may be needed. The agency sends notice so occupants can prepare, including obtaining water bags where necessary.
Plan basic needs around the installation window, especially if someone requires water for caregiving or medication. A household should not assume service interruption means a fault with its internal plumbing. If a problem persists after the notified works, contact PUB through the official hotline.
9. MySmartWaterMeter is a web-based dashboard
PUB’s MySmartWaterMeter service lets eligible customers view detailed consumption information from a phone, tablet or computer. First-time users activate the account after installation and validation, with access through the designated official portal. A household with only a conventional meter may not yet be able to use the service.
Use the genuine PUB domain, not a third-party link promising ‘smart water credits’. The dashboard helps the account holder interpret consumption, set targets and receive notifications. Keep its access secure, because the information reveals patterns of household activity even though the meter itself does not store personal identity details.
10. The portal can show hourly usage
PUB says the portal can show hourly breakdowns for the previous day, daily data for the last seven days and current month, and monthly data for the previous twelve months. This level of detail is useful when trying to determine whether unusually high use occurred overnight or after a new appliance was installed.
The time resolution should not be mistaken for a live camera or second-by-second diagnostic device. PUB generally refreshes portal data once per day. A problem discovered at breakfast may not be visible as a complete previous-hour pattern immediately. Physical leaks still need prompt action.
11. Daily refresh is not instant detection
The smart meter records readings periodically and transmits information to PUB, while the customer-facing dashboard is updated on a delayed cycle. PUB describes the information as near-real-time rather than a continuous live view. An automated alert can be useful but may arrive after some water has already been lost.
Do not depend solely on phone notifications to prevent an urgent flood. If water is visibly escaping from a pipe, close the appropriate stop valve safely and obtain professional help. A digital service supplements immediate household judgement; it does not replace it.
12. Leak alerts look for unusual patterns
The portal can notify eligible customers of suspected leakage and abnormal or high consumption. Such alerts are based on usage patterns, rather than a technician confirming a particular broken pipe. A steady overnight flow may be a useful warning, but the same pattern could have more than one explanation.
Review the time of the alert, recent household activities and any intentionally running appliance. Then perform appropriate checks of toilets, taps and visible pipes. An alert deserves investigation, not an immediate accusation that the water supplier billed incorrectly.
13. A running toilet is a common hidden source
Toilet cistern valves can fail to close fully, allowing water to run quietly into the bowl long after flushing. This can create an unusually steady consumption pattern even when all household members believe the taps are turned off. The bill may be high without an obvious puddle or stain.
Listen for continuous trickling, inspect the cistern and engage an appropriate plumber if parts need replacement. Do not dismantle a concealed system without understanding its water isolation and repair requirements. Fixing a modest valve problem can prevent repeated waste more effectively than reducing essential bathing.
14. Overnight usage deserves a sensible test
A household that expects no water use during sleep can compare overnight readings in MySmartWaterMeter with known activity. A consistent flow when everyone is asleep may suggest a leak. However, water-filter regeneration, a washing machine programme or another legitimate process can also account for some night consumption.
Start by recording what appliances were operating and whether toilets or taps were used. Repeat the observation over several nights if the problem is not urgent. The data is an investigative clue and must be interpreted alongside the actual premises.
15. Water use while away is not always a leak
PUB’s FAQ acknowledges that portal data may show consumption during a period when the property was empty because of transmission delays or estimation. It may also reflect legitimate use by a permitted household member or equipment. An apparently impossible reading is not automatic evidence of theft or meter failure.
Compare the dashboard with the actual meter and billing statement where possible. Look for labels indicating estimated information or missing transmissions. If the pattern remains unexplained, ask PUB about the reading rather than assuming an unknown person accessed the flat.
16. Dashboard estimates and bills are different datasets
PUB explicitly explains that the MySmartWaterMeter dashboard is intended to display usage estimates for information and is not itself the billing source. The official utility bill can use validated meter readings, with estimated consumption and later adjustments when actual data is unavailable. These two views can differ temporarily.
Do not treat a screenshot of an hourly bar chart as conclusive proof that an SP Services bill is wrong. Check the account’s billing-period dates, actual readings and any adjustment. A precise comparison prevents confusion caused by viewing two different time periods or data-validation stages.
17. A transmission problem can create blank periods
PUB says delayed or unavailable data transmissions can make parts of the portal display blank readings or estimated values. The meter may still record water usage even if the dashboard has temporarily stopped receiving information. This means a missing chart does not establish that no water was used.
Avoid attempting to repair the official transmitter yourself. Check whether the issue continues and contact PUB if necessary. A household should continue ordinary water conservation while technical support resolves the data connection.
18. Smart meters can still require servicing
PUB describes the smart water meter as having a mechanical measurement component and a digital transmitter. It conducts routine maintenance and repairs when needed. Problems with one component can affect recorded or transmitted data, but the presence of electronic technology does not remove the need for technical servicing.
If an official worker requests access, verify identity and the notice as appropriate. Keep a record of the service visit and any changes to the bill. A meter issue deserves official investigation rather than manipulation of seals or equipment by residents.
19. Water billing can temporarily use estimates
When actual readings are unavailable during a billing cycle, PUB and SP Services can use estimated consumption and subsequently reconcile the difference when validated data becomes available. This arrangement is similar to estimated billing under conventional meters. An estimate is not a permanent statement of the household’s true usage.
Look at subsequent statements for an adjustment and compare the total across periods. If a high bill remains unexplained, contact SP Services for billing questions and PUB for technical meter concerns. Different organisations handle different aspects of the service.
20. Servicing is not an excuse for a new tariff bracket
PUB says smart meter servicing does not itself change the customer’s applicable water tariff. Where earlier estimates need correction, the adjustment is based on actual usage and can take previous periods into account to avoid misapplication of tariff bands. The customer is not charged extra merely because the utility replaced or serviced its meter.
If a statement looks unusual after a service visit, request an itemised explanation before assuming deliberate overcharging. Keep both the affected bills and the service notice. A clear record helps the proper agency reconcile estimated and actual usage.
21. SP Services handles billing questions
PUB’s current smart meter FAQ directs customers with water billing queries to SP Services at 1800-222-2333. PUB’s own contact centre handles the meter programme and relevant technical service questions through its published channels. Selecting the appropriate first contact saves time.
When calling, have the account and billing period available without sharing unnecessary personal identifiers in public messages. Describe whether the issue concerns the amount charged, a missing portal reading or a possible physical meter fault. These require different investigative steps.
22. PUB handles the technical smart-meter programme
PUB provides its customer contact line 1800-2255-782 for programme questions and technical concerns. The agency can assess whether meter servicing or an investigation is required. A private plumbing contractor cannot independently authorise modification of the government meter’s sealed equipment.
Use official channels to report a suspected malfunction rather than attempting to reset the transmitter. If a separate leak lies inside the flat, the owner may need a suitable licensed plumber. Distinguish public meter responsibility from internal pipes and fittings.
23. A high bill should trigger a structured investigation
Compare the current bill with previous periods and consider whether household size, visitors or habits changed. Then inspect obvious toilet, tap and appliance sources. Use the dashboard if available to look for a repeated pattern. If the amount remains abnormal, check the official meter and request clarification.
Do not begin by replacing every appliance or accusing a contractor. A sequential process can isolate the most likely cause with less expense. A simple notebook of dates, water use changes and repair actions is often enough to make a professional inspection more effective.
24. A leaking pipe needs immediate attention
Water escaping through a damaged pipe can affect a neighbour’s ceiling or the flat’s electrical safety. A homeowner should close the appropriate stop valve if it can be done safely and contact a qualified plumber or emergency service where needed. A digital alert is not a reason to delay urgent action.
Photograph visible damage only after making the area safe. Keep invoices and ask the plumber to explain whether the fault was inside the flat, part of common building services or related to recent works. That distinction can affect who is responsible for repair and whether insurance might respond.
25. Ceiling seepage is not automatically metered to your flat
An upstairs bathroom leak or common roof seepage may appear in a resident’s ceiling without increasing the affected household’s own water meter reading. The measured consumption belongs to the supply connection, not necessarily to the location where moisture becomes visible. A water meter can therefore help with some leaks but not identify every source.
Report an inter-floor leak through the appropriate HDB process and cooperate with neighbours on technical inspection. Do not assume that absence of a smart meter alert proves the upstairs unit has no problem. Building water issues can require separate waterproofing and maintenance assessment.
26. Set a realistic monthly water target
MySmartWaterMeter allows households to set consumption targets and monitor progress. The target should be based on the number of residents, reasonable daily needs and actual recent readings. A single-person flat and a family of six should not be expected to use identical volumes of water.
Start with the household’s own baseline and select achievable improvements. Avoid sacrificing hygiene, hydration or necessary caregiving simply to make a chart look better. Conservation works best when it reduces genuine waste rather than essential use.
27. Read consumption in litres and cubic metres
Water bills commonly report volume in cubic metres, while dashboards and everyday discussions may use litres. One cubic metre equals one thousand litres. Understanding the units helps a resident compare the portal with a billing statement and calculate the approximate contribution of an appliance or leak.
When interpreting a change, check whether it represents daily litres, monthly cubic metres or an estimated hourly figure. Misreading the scale can make an ordinary difference appear like a major emergency. Use PUB’s explanations rather than assuming every chart displays the same unit.
28. Washing machines offer a practical savings opportunity
A household may reduce wasted water by using the washing machine’s appropriate load size and water-efficient programme, subject to manufacturer guidance. Several small loads can use more water than a reasonable combined load. But overloading can damage clothing and appliances, so the answer is not simply running the machine as rarely as possible.
Review when the appliance actually runs and compare expected usage on the dashboard. If a programme appears unusually water-intensive, check the user manual and whether the machine is functioning correctly. A practical improvement should preserve hygiene and equipment condition.
29. Bathrooms often dominate daily habits
Showering, toilet flushing and tap use are major recurring household activities. Fixing leaking taps and avoiding unnecessarily long running water can make a meaningful difference. A family should first address continuous waste before asking every person to reduce essential personal hygiene.
Consider water-efficient fittings where appropriate and follow PUB’s conservation guidance. If elderly residents or people with disabilities need additional time and water for safe care, set realistic expectations. The goal is reducing avoidable waste, not creating discomfort for vulnerable household members.
30. WELS labels help compare fixtures
PUB’s Water Efficiency Labelling Scheme provides a way to compare eligible appliances and fittings based on their water efficiency. A product’s star or tick rating can be useful when replacing a tap, toilet fitting or washing machine. The label supports a purchasing decision but does not guarantee identical water bills in every home.
When a fitting is due for replacement, compare water efficiency with quality, maintenance and practical usability. Buying a new item solely to improve a rating may not be economical if the current one is functioning well and used responsibly. Calculate full cost and likely benefit before replacing.
31. The programme does not charge an app subscription
PUB says official installation is free and describes MySmartWaterMeter as its customer information service. The household should use the official portal and be cautious about third parties claiming that a recurring subscription is necessary to keep the basic government meter connected.
Private smart-home services can separately charge for analytics or hardware, but they are not PUB’s compulsory billing infrastructure. Verify any fee before paying. A clear understanding of the official service helps residents avoid unnecessary purchases and fraud.
32. The smart meter does not store your identity details
PUB says the meter records water consumption information transmitted securely to the agency and does not store personal details on the physical device. The customer account still has associated access information and contact details needed to deliver usage alerts and service notifications.
Keep login credentials secure and avoid sharing the whole household’s consumption history publicly. Water use patterns can reveal when people are at home, even though the physical meter is not recording video or personal conversations. Privacy management remains a sensible household habit.
33. Update the mobile number for notifications
PUB says the number registered in MySmartWaterMeter receives suspected leak, abnormal usage and target notifications. Updating contact details in Singpass MyInfo does not automatically update the number recorded in the separate water-meter account. A household that changes phones or numbers can silently miss alerts if it does not update both places.
After a phone-number change, log in to the official portal and verify notification settings. Check that the household member responsible for maintenance can receive alerts. A useful sensor is of limited value when its warnings are delivered to an inactive number.
34. Moving house changes which meter you can use
A family’s MySmartWaterMeter eligibility depends on the installed meter and the relevant utility account at the premises. Moving from one HDB block to another does not mean the new address already has the same equipment. A newly rented or purchased property may still rely on conventional meter readings.
Close or update the previous utility account properly, inspect the new meter and check what account features are available. Do not assume historical usage from the old address provides a fair target for a larger or smaller new flat. Establish a fresh baseline.
35. Tenants should involve the account holder appropriately
In some rented homes, the landlord holds the utility account; in others the tenant is the named SP customer. MySmartWaterMeter access and billing authority depend on the actual account arrangement. A tenant may have a real concern about water use but lack permission to access the landlord’s digital utility dashboard.
Ask for an appropriate way to review bills and consumption without demanding another person’s Singpass credentials. A tenancy agreement should state who pays utilities and how costs are shared. Clear arrangements protect privacy and reduce arguments over estimated water charges.
36. Common property leaks need a different reporting route
A water leak near a void deck, shared riser or public corridor may belong to common property or a PUB-managed supply issue rather than the household’s internal plumbing. The affected resident can report the location using Town Council or OneService channels, while technical authorities determine the correct responsibility.
Avoid modifying common pipes, valves or meters without permission. Describe exactly where water is flowing and whether it creates electrical or slip hazards. A precise report supports a coordinated repair and helps prevent waste at an estate scale.
37. An example: water flows through the night
A family sees a repeated overnight water-use line despite everyone being asleep. It inspects running appliances and toilets, then discovers a cistern valve that fails to close. After a qualified repair, the overnight readings become lower in subsequent updates. The dashboard helped locate the pattern but did not itself repair the fixture.
Keep the plumber invoice and compare later periods. If usage remains high, continue checking other sources. A successful repair should be supported by actual observations rather than assuming that replacing one part necessarily resolved every hidden leak.
38. An example: a bill rises after meter servicing
A household receives a higher bill after smart meter servicing and believes the device has increased its tariff. PUB explains that billing adjustments can reflect earlier estimated readings being replaced by actual data, and that servicing does not itself create a new charge or tariff category.
The family checks the billing-period consumption and asks SP Services for clarification, while PUB handles any technical meter concern. This is more effective than assuming a technical visit is automatically evidence of overcharging. Keep both earlier and later bills for a fair comparison.
39. What households should watch during 2027–2028
PUB has completed the first smart meter deployment phase and intends to expand progressively; future timing will depend on its operational plans. The household should check for actual installation notices and updated programme information, not social-media claims naming every block supposedly due next month.
Water prices, tariffs and rebate policy can also change independently of the meter technology. Review the current published figures for any financial calculation. A smart meter improves visibility into use; it does not guarantee that the per-unit water price will remain unchanged.
40. A weekly and monthly water management routine
Each week, inspect taps, cisterns, plant irrigation and visible pipework for avoidable leaks. If a smart meter is installed, review its dashboard and address alerts. Each month, compare the SP bill with household changes and note unexplained differences. Keep useful records without creating an overly complicated spreadsheet.
The routine should be manageable for working families and older residents. It is more effective to check a few high-risk sources regularly than to monitor every tap minute by minute. If a problem is beyond safe household checks, ask a qualified professional or relevant service agency.
41. Mastery: use data to prevent waste, not blame
A resident understands smart metering when they can distinguish measured water flow, customer dashboard estimates and validated billing data; explain the delayed portal update; and recognise suspected leak alerts as prompts for investigation. They also know that official installation is free and not every flat has been selected yet.
A sustainable HDB home combines ordinary maintenance, water-efficient habits and careful use of technology. The benefit is fewer surprises and better informed decisions, not a promise that every leak will be detected instantly or every household will receive a lower bill.
Frequently asked questions
Are PUB smart water meters free?
PUB states that official installation is free of charge.
Do smart meters use my home electricity?
No. PUB’s meters are battery-operated.
Are all HDB blocks included already?
No. The first phase covered about 300,000 premises and expansion is progressive.
Can I request an early smart water meter?
PUB says customers outside the selected rollout do not need to request immediate installation.
Does someone need to be home for replacement?
Usually not if the meter is accessible outside the premises; PUB gives advance notice.
How long does installation normally take?
Small household meter replacement typically takes less than 15 minutes.
How often is MySmartWaterMeter updated?
PUB generally refreshes customer data daily.
Can I see hourly information?
Yes. The portal displays hourly figures for the previous day along with daily and monthly views.
Does a leak alert identify the precise pipe?
No. It indicates suspicious consumption patterns for further investigation.
Are dashboard readings the final figures used for billing?
No. PUB says dashboard values are informational and validated readings or estimates govern bills.
What if meter transmission data is missing?
The dashboard may show blanks or estimates while the meter and transmission are investigated.
Does servicing increase the water tariff?
No. PUB says any relevant correction reflects consumption over earlier periods rather than a servicing surcharge.
Who handles utility billing questions?
SP Services, at the current published contact number 1800-222-2333.
Who handles technical smart meter queries?
PUB’s customer service, including 1800-2255-782.
Can a tenant access the landlord’s data automatically?
No. Access depends on the actual utilities account and authorised arrangements.
What should I do when water is visibly leaking?
Take safe immediate steps and contact the appropriate professional rather than waiting for an app notification.
Official PUB, HDB and utilities resources
- PUB — Smart Water Meter Programme and Current FAQ
- PUB — MySmartWaterMeter Official Portal
- PUB — Water Conservation Tips
- PUB — Water Efficiency Labelling Scheme
- PUB — Water Price and Household Tariffs
- PUB — Water Service Help and Feedback
- HDB — Home Maintenance and Water Leakage Guidance
- SP Group — Utilities and Bills
- OneService — Reporting Municipal Drain or Common-Area Problems
Related eduKateSG housing guides
- Moving House, Utilities and Address Changes
- Property Tax, Utilities and Real Living Costs
- Climate Vouchers and Efficient Appliances
- Fire Insurance and Water Damage
Prepared using PUB’s Smart Water Meter FAQ available 7 November 2026. Installation availability, billing, data refresh and equipment servicing depend on PUB’s actual notices and the individual utilities account. This article does not guarantee that any particular HDB block receives a meter in 2028.