If your child’s application for Singapore’s Admissions Exercise for International Students (AEIS) or Supplementary AEIS (S-AEIS) shows Pending, the Singapore Examinations and Assessment Board (SEAB) says it has received the application and is processing it. Check the application’s Remarks column and the email address registered in the Candidates Portal for requests or updates. SEAB’s published guidance says processing takes at least four weeks from the date of application, with incomplete submissions potentially taking longer.
Use the status to decide what to do next. If a remark asks for a specific document, follow that instruction through the named channel. If no action is listed, monitor the existing application and keep its reference and submission date handy. When a test or travel date is close and you need help, identify the application and explain which decision depends on the reply.
- Check the application for the correct child and exercise.
- Read the Remarks column and check the registered email, including spam.
- Respond to specific requests using the designated channel.
- Look for the personalised Entry Proof after approval.
- Keep application, test and school-offer dates on separate lines.
What Pending, Registered and Ineligible tell you
Pending means processing is underway
Find the submission date on the actual application. It may differ from the date you created the portal account, prepared an upload or made an initial enquiry. SEAB’s procedures distinguish account creation from submitting an AEIS application. Keep the application reference and any submission confirmation together so you can give the official helpdesk the right record.
Look at the date of the latest remark. If you have already answered a request, compare the request with the record of your response. A family can easily mistake an older remark for a fresh request when several adults are checking the same application. Save a dated note of the action you took.
Registered means the test registration has been approved
SEAB’s AEIS procedures describe moving to Registered when the submission is in order and the applicant is eligible for the tests. The approval communication tells candidates how to retrieve their Entry Proof. Check the test schedule and venue on that document. A test registration and a later school placement are separate steps.
Ineligible calls for a review of the official message
Read the remarks or email for the application and use the official enquiry channel if clarification is needed. Give the application reference and ask about the point you cannot resolve. If you intend to apply again, check the current age, level and evidence requirements for the next exercise before assuming the same application details will apply.
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How to respond when SEAB asks for something
Start with the wording of the request. A document may be unreadable, incomplete or different from the one required for the application. For example, if the issue concerns an identification document, ask which page or version is needed if the message does not make that clear. For an English qualification result, use the current instructions on the statement of results and the appropriate test.
If your child’s name or document number differs between records, describe the discrepancy clearly. Send supporting documents only through the designated official channel. Record the date you responded and check the portal for any next instruction.
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What to do if the status stays the same
Check that you are viewing the correct exercise and the correct child. Look for an email sent to the account used when applying. If a caregiver set up the account, ask them to confirm what they can see. Compare the dates with SEAB’s published processing guidance and the current test arrangements.
If you contact SEAB, a short enquiry can say: “The application for [exercise] was submitted on [date], reference [number]. It still shows Pending. We answered the latest request on [date]. Could you confirm whether anything else is required?” Mention an approaching test or deadline if it affects the question. Avoid opening a fresh account simply to try to obtain a different status.
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Worked example
A parent created the account early in the month and submitted the application two weeks later. The family initially counts the wait from account creation. After checking the confirmation, they record the actual submission date and notice a remark about a document. They send what SEAB asks for through the specified channel and keep a dated note.
They continue ordinary school and practice plans while the application is processed. When the approval message arrives, they download the Entry Proof and move the confirmed reporting details into the calendar. They now know which earlier travel assumptions need to change.
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Frequently asked questions
Does Pending mean the application was rejected?
SEAB describes Pending as an application that has been received and is being processed. Check the associated remarks and email for anything the family must do.
What if I received a payment receipt?
Keep the receipt with the application reference and check the portal status. Payment and approval are separate parts of the process.
Where do I check whether my child has a school offer?
Follow the results route in MOE’s current outcome notice. The application status in the Candidates Portal concerns the test application and its administration.
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