At Changi Airport Terminal 1, the designated vehicle arrival pickup is in Basement 1. If you are meeting someone on foot or walking to Jewel, use the public Terminal 1 Arrivals Hall on Level 1. Jewel connects directly to that hall.
The distinction is useful when a passenger plans to meet friends in Jewel before getting a car. Agree on one meeting level first. A driver needs the signed pickup point, while someone on foot can use a named landmark in the arrivals hall or Jewel.
- Vehicle pickup — Terminal 1 Arrival Pick-up, Basement 1.
- Meeting on foot — Terminal 1 Arrivals, Level 1.
- Walking to Jewel — The public Level 1 connection joins it to Terminal 1.
- Ride-hailing — Match the zone and door shown in your booking.
On this page
Coming out of the arrivals hall
After collecting your luggage and reaching the public area, choose between the Level 1 walk and the signed descent to pickup. Stay on Level 1 for the public link to Jewel. Follow Arrival Pick-up or Ride-Hailing Pick-up signs when your next stop is a car.
If you have several bags or a child in a stroller, confirm the destination before changing floors. Use the signed lift route where needed. The shorter walk is usually the one that takes you directly to the right level.
Meeting a driver in Basement 1
The airport directs drivers toward Terminal 1 and Jewel before the signed ramp to Terminal 1 Arrival Pick-up. Follow current traffic signs as you approach. A passenger can use the signs in the terminal to reach the corresponding pickup area.
Send the exact door or zone once you are there, along with the vehicle registration if known. If using a booked ride, check the app against the sign by the kerb. For a private pickup, wait where the airport directs passengers and tell the driver when your group is ready.
Walking to Jewel before getting a ride
Use the Level 1 connection from Terminal 1 Arrivals. Inside Jewel, save a landmark and note how to return to the terminal side. This helps if the group splits up for food, a washroom break or shopping before the ride.
Jewel has its own named entrances and pickup arrangements. If you booked a vehicle for Terminal 1, follow the terminal pickup directions and avoid moving the meeting point while the driver is approaching. Send a fresh location if everyone agrees to change it.
Time the meeting around baggage collection
Flight status tells a driver when an aircraft has landed. The passenger still needs time to reach the public hall and deal with their luggage. Ask for a message after they reach the chosen level so the person collecting them can plan the last part of the trip.
A useful message can be as short as ‘Terminal 1, Basement 1, Arrival Pick-up, at the door shown in the booking’. If meeting on foot, replace the basement and door with Level 1 and the landmark. Confirm the terminal as well if the live arrival listing changes.
Frequently asked questions
Is Jewel directly connected to Terminal 1?
Yes. The public Terminal 1 Arrivals Hall on Level 1 connects to Jewel.
Is the vehicle pickup on the same floor as the Jewel connection?
Use Basement 1 for Terminal 1 Arrival Pick-up and Level 1 for the public link to Jewel.
Can someone meet me inside the public hall?
Yes. Agree on a named landmark in the public arrivals area after you clear customs.