Meet arriving passengers on Level 1 of Changi Airport Terminal 3 if you are coming into the public hall on foot. If you are collecting someone by car, follow the airport’s separate Arrival Pick-up signs to Basement 1. Give the passenger the terminal and level in your message, since both locations are used for arrivals.
The meeting hall works for families who want to greet a passenger in person. The vehicle pickup works when the passenger can reach the designated kerb with their luggage. Agree on one plan before the flight lands and switch only after both sides have seen the new message.
- Meet on foot — Terminal 3 public Arrivals, Level 1.
- Meet a car — Terminal 3 designated pick-up, Basement 1.
- Coming by train — Follow Terminal 3 and Arrivals signs from Changi Airport MRT.
- Before meeting — Confirm the live arrival terminal.
On this page
Coming by MRT to meet someone
After the Changi Airport MRT fare gates, follow Terminal 3 signs and then Arrivals. If you find yourself by Level 2 check-in counters, follow the signs down to Level 1. Read the floor and terminal together whenever you use a lift. A lift direction alone is easy to misread if you began on an unfamiliar level.
Choose a visible landmark in the public hall and send its name once you reach it. Passengers will be able to reach the public side after immigration, baggage reclaim and customs. Leave room for passengers exiting the restricted area while you wait.
Using Basement 1 for a vehicle pickup
Changi directs passengers to follow the Arrival Pick-up or Ride-Hailing Pick-up signs and go to Basement 1 after baggage collection. Follow the airport’s live signs for the appropriate pickup zone. For an app-booked car, match the pickup point shown in the booking before walking to a waiting vehicle.
A useful message includes Terminal 3, Basement 1, the signed pickup point and the vehicle registration. A passenger who sees you are still approaching can wait in the appropriate pedestrian area. Drivers should follow the airport’s on-site directions for stopping and waiting.
If a flight lands early or the terminal changes
Check the airport arrival listing using the flight number. The scheduled landing time gives you a starting point for planning. Immigration, luggage and the walk to the public area affect when your passenger can actually meet you.
Agree that the passenger will text again after reaching the public hall or pickup zone. If the arrival terminal changes, send a replacement meeting point with the new terminal and level. Avoid a chain of separate messages with different door or floor numbers.
Choose a meeting point that suits the group
For a passenger with children or several suitcases, a fixed landmark inside the hall gives them somewhere to head while the group gathers. If the driver wants to greet them there, plan to park and meet inside before returning to the car.
If someone needs a lift, use lift signs rather than following the first stream of people at an escalator. Keep your first message short enough to read while walking, then share any more detailed instructions after the passenger is through arrivals.
Frequently asked questions
Is Terminal 3 Arrivals on Level 1?
Yes. The airport’s Terminal 3 map marks Arrivals on Level 1.
Where is the Terminal 3 car pickup?
Use the airport’s designated pick-up signs to Basement 1.
Can I meet the passenger in the baggage reclaim hall?
Arrange to meet after the passenger exits into the public arrivals area.