Yes. Jewel Changi Airport lists stroller and wheelchair loans at its Level 1 Concierge counters. Jewel says a nominal refundable deposit applies. Ask the counter about availability, the deposit and where to return the item before starting your visit.
This is a Jewel mall service on the public side. If you need help continuing through an airport terminal or to a flight, check the airport or airline arrangements separately. Plan the loan around the place where you will use it and the time you need to give it back.
- Go to Level 1 Concierge in Jewel.
- Ask for the stroller or wheelchair you need.
- Confirm the refundable deposit and return instructions.
- Allow time to return the item before leaving Jewel.
On this page
Finding the loan counter
Follow the Jewel directory to Level 1 and look for Concierge. Jewel also lists a concierge counter on Level 5 for general assistance, but its FAQ specifically directs stroller and wheelchair borrowers to Level 1.
If you arrive via Terminal 1 Arrivals, you enter Jewel at Level 1. If you arrive through an upper-level terminal link, go down to Level 1 before looking for the service. A group with bags can agree to wait by a nearby landmark while one adult locates the counter.
What to ask before you borrow
Check whether an item is available and what the refundable deposit is for your loan. Confirm how you can pay it, where the item goes back and whether there is a return time. Keep any loan slip somewhere you can reach without unpacking bags.
If you need to leave Jewel for a terminal, check whether the loan can accompany you and what the return route would be. Build the visit around the answer the counter gives you. A short stop near the waterfall and a transfer to another terminal are different outings.
Plan the visit around lifts and a return stop
Use the mall directory to identify a lift near the places you plan to visit. If the group wants to see the waterfall and have a meal, choose which comes first. A clear route limits unnecessary trips between floors.
Make the return part of the itinerary before you set off. If you are travelling onward, leave enough time for the return at Jewel and the separate walk to your terminal.
If a loan is unavailable
Ask the counter what options are available that day. For a family using a stroller mainly to give a child a rest, a shorter visit on fewer levels can be easier to manage. If someone needs mobility equipment to make the visit possible, resolve that before leaving the counter area.
Frequently asked questions
Where are stroller loans available?
Jewel directs visitors to the Concierge counters on Level 1.
Does Jewel also lend wheelchairs?
Yes. Jewel lists both wheelchairs and strollers for loan.
Is there a deposit?
Jewel describes a nominal refundable deposit. Confirm the current amount at the counter.