Before booking a ride home from hospital, ask the ward team whether the patient can sit in a vehicle, needs to travel in a wheelchair or needs a stretcher and a medical transport crew. Explain how the patient will get from the ward into the vehicle and from the vehicle into the home. For planned medical transport, use MOH’s directory to find a licensed provider. SGH discharge procedures MOH private ambulance and medical transport services
Confirm the pickup point, discharge timing, support required and total price with the provider. If the patient develops a life-threatening emergency before or during the trip, call 995. MOH says the 1777 referral hotline ends on 1 January 2027 and directs patients to its private ambulance operator directory. SCDF Emergency Medical Services and SMS 70995 MOH notice on the end of the 1777 hotline
- Ask the ward team what support the patient needs for the journey.
- Check both the hospital pickup route and the home entrance.
- Confirm the equipment, crew assistance and fees before booking.
On this page
Start with the ward team
Ask whether the patient can transfer to a vehicle seat, must stay in a wheelchair or needs to lie flat. Confirm what help is needed during transfers and whether any medical support is required on the journey. Ask where the driver should meet the patient and who will call if discharge runs late. SGH discharge procedures MOH private ambulance and medical transport services
If the ward advises a medical transport service, give the provider those requirements before accepting a booking. Ask whether a caregiver can travel with the patient and what paperwork the crew needs at pickup.
Check the route from the vehicle to the home
Walk the route in advance if you can. Note steps, narrow doors, lift dimensions if relevant, long corridors and parking restrictions. Describe them to the provider and confirm how far the crew will assist. Arrange for someone to unlock the door and receive the patient.
A caregiver example
A family is arranging a stretcher trip to a flat. They ask the ward when the patient will be ready, tell the provider about the lift and corridor, and confirm whether the price covers transfer all the way to the bed. They share one contact number for any pickup changes.
Frequently asked questions
What should I ask about the price?
Ask what the quote covers, including the crew, equipment, waiting time, stairs and any return trip. Confirm what happens if discharge is delayed. MOH provides operator contact details and fees through its directory. MOH private ambulance and medical transport services MOH notice on the end of the 1777 hotline
Can I use 995 to arrange a planned trip home?
Arrange planned transport through an appropriate provider. Call 995 for a life-threatening emergency. SCDF Emergency Medical Services and SMS 70995 MOH private ambulance and medical transport services
Sources
- SCDF Emergency Medical Services and SMS 70995
- MOH private ambulance and medical transport services
- SGH discharge procedures
- MOH notice on the end of the 1777 hotline