In a fire or life-threatening medical emergency, call 995 immediately. If you already have SCDF’s myResponder app ready, its Call 995 button can share your geolocation with the operations centre while you make the call. If the app is unavailable or slow to open, dial 995 directly. SCDF Emergency Medical Services and SMS 70995 SCDF myResponder app
Tell the operator where the emergency is and how responders can reach it. A location pin can help outdoors. A floor, unit, entrance, trail marker or gate can tell the crew where to go once they arrive. Say if you are calling from a different place from the person who needs help. SCDF Emergency Medical Services and SMS 70995 SCDF myResponder app
- Call 995 without delay.
- Share the location and the nearest usable access point.
- Give the floor, trail marker or gate and describe what has happened.
On this page
In a park or on a trail
Give the park or park connector name, then a trail marker, lamp post number, bridge or named entrance. Say which direction you came from and how far along the path you are if you know. If myResponder shares your geolocation, give those details too. SCDF Emergency Medical Services and SMS 70995 SCDF myResponder app
If another person can help, ask them to wait at the agreed entrance and guide responders in. Stay available to answer questions from the dispatcher and follow their instructions. SCDF Emergency Medical Services and SMS 70995
In a mall, school or apartment block
Give the full address, building or block name, floor and unit or room. In a large building, add the closest lobby or entrance. Mention any locked gate or access barrier and whether someone can meet the crew.
Example call
We need an ambulance at [school and address], Level [number], outside [room]. A student has collapsed and is not responding. Security can meet you at [gate].
Frequently asked questions
Should I download the app before calling?
Call 995 immediately. If myResponder is already ready to use, its Call 995 function can share geolocation. SCDF Emergency Medical Services and SMS 70995 SCDF myResponder app
What if I have only a landmark?
Read out the most specific landmark you can see and say where you are in relation to it. A lamp post number, bus stop number or named access point can help. SCDF Emergency Medical Services and SMS 70995