If one of your MOE Tuition Grant sureties needs to be replaced, use the Change of Surety request in the official Tuition Grant and Scholarships system. MOE’s user guide lists that request separately from the task for updating the contact details of existing sureties. Check which change you need and follow the current document and signing instructions for that task.
Find the grant agreement and identify which surety is affected. Ask MOE what applies if the person is unavailable, overseas or unable to continue. If you need a replacement, give that person time to check their eligibility and read the responsibilities before proceeding. Keep the original record and any official confirmation of the change.
- Find the correct agreement and surety record.
- Decide whether you need a contact update or a replacement.
- Check the current evidence, eligibility and signing instructions.
- Submit through the official portal and save the reference.
- Ask how and when you will receive confirmation of the change.
Decide what actually needs to change
Check the surety’s name and the agreement involved. If the same person has changed address, phone number or email, look at the portal’s recipient update instructions. If another person is intended to take over, open the Change of Surety request. MOE’s portal guide lists both options as separate tasks.
If you cannot reach the current surety or the situation involves a serious change in circumstances, contact the Tuition Grant Section through its official enquiry route. Give the agreement reference and describe the issue without assuming which documents are needed. Ask what you can prepare and what to do if a deadline is close.
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Check the proposed surety’s requirements and responsibilities
Share the current agreement and official instructions with the proposed surety. Ask them to review the responsibilities and check the eligibility criteria that apply to your case. If they have signed another agreement, live overseas or cannot use a particular signing method, ask MOE about that fact before treating the replacement as ready.
Use the exact document and signing requirements shown for the request. Keep a list of who must act, what evidence is needed and which items are pending. Send personal documents only through the specified channel. If a document is delayed, ask the Tuition Grant Section what to do before the relevant deadline.
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Submit the request and check the outcome
Sign in to the official system and open the correct agreement. Read the task instructions and confirm that you have completed the required submission rather than leaving a draft. Save the reference, submission date and any request for additional evidence. Give both the current and proposed sureties clear information about what the process has confirmed so far.
Ask how the decision will be communicated and when any replacement takes effect. Keep MOE’s confirmation with your agreement. If you only intended to update contact details, check that the revised information appears correctly and that the person remains listed as expected.
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Worked example
A graduate’s surety moves overseas and changes their email. The graduate first checks whether the situation calls for a contact update or a replacement. They use the official enquiry route to explain the facts and ask what MOE needs. If the surety is continuing, they follow the applicable contact update process.
If a replacement is needed, the graduate asks the proposed person to review the current requirements before submitting anything. They keep the request reference and wait for the formal outcome before treating the replacement as complete. Both people know which step is pending and where the instructions came from.
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Frequently asked questions
Is changing an email address the same as changing the surety?
MOE’s guide lists contact updates and a Change of Surety request separately. Use the task that matches the change.
Can I assume the replacement is effective after I submit?
Check the outcome and effective date through the official process. Keep the confirmation with the agreement.
What if I cannot access the account?
Use the recovery instructions in the official portal. Contact the Tuition Grant Section if you cannot retrieve the agreement or submit the required request.
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