If SEC exam checkout shows an error, check your Candidates Portal record and registration email before paying again. Save the error message and the time it occurred. If your bank shows a debit but the portal still gives no confirmation, ask SEAB to verify the transaction.
For GCE payment system errors, SEAB directed private candidates to its online form and advised checking announcements on the portal and SEAB website. Use the contact instructions for your SEC registration exercise and keep the published payment deadline in view.
- Record the error, date, time and payment method.
- Check for a portal update and an acknowledgement email.
- Report an unresolved error promptly through SEAB’s official channel.
How to tell what happened
A payment error can appear before or after your bank displays a transaction. For example, you might see a debit after checkout closes but still have no acknowledgement from SEAB. Compare the portal status, confirmation email and bank transaction before attempting another payment. If the records disagree, give SEAB the transaction reference if available.
What to include in a payment error report
State which registration exercise you were using, when the error appeared, the payment method and the wording on the screen. Attach a screenshot if the official form requests one. Remove unrelated transactions, card details and banking codes. If the deadline is close, submit the report promptly and keep a copy of the reference so you can follow up.
Frequently asked questions
Does reporting an error confirm my registration?
Check the portal for confirmation and ask SEAB what options apply if the payment remains unresolved near the deadline.
Where should I look for a wider outage?
Check notices in the Candidates Portal and on SEAB’s website for instructions affecting the registration exercise.