For a Click & Collect order assigned to TANGS at Tang Plaza, go to the Level 4 Customer Service Counter at 310 Orchard Road. Use Orchard MRT Exit 1 towards Tang Plaza. Wait for the ready-for-collection email and bring the order confirmation receipt or ready email to the counter.
Check the branch before travelling. TANGS also lists collection at its VivoCity store, where the counter is on Level 1. Your checkout selection and collection message determine where the order is held.
- Choose the collection branch during checkout.
- Wait for the ready-for-collection message before setting out.
- At Tang Plaza, go to the Level 4 Customer Service Counter.
- Check the collection deadline shown for your order.
Plan your visit
Check the collection email · Find the Level 4 counter · Handle a change of plan
What to check before collecting
Read the ready email for the branch, order details and collection period. The original confirmation is useful proof, but the ready message tells you the order is available for pickup. Save the message before you travel so you can find it quickly at the counter.
TANGS’ FAQ says the collection period depends on the category of goods. Check your order’s deadline, particularly if it includes a perishable product. If you may miss the deadline, contact TANGS ahead of time to ask what options are available.
If someone else is collecting, check the current instructions with TANGS first. Share only the order information they need and make sure both people are using the branch on the confirmation.
Orchard MRT to the Level 4 Customer Service Counter
Follow Orchard MRT Exit 1 towards Tang Plaza. If you emerge at street level, look for TANGS at 310 Orchard Road. Once inside the department store, follow the signs to Level 4 and look for Customer Service.
Allow time to reach Level 4 if you have another appointment. For a lift route, ask at the store if the directory leaves you unsure which lifts serve the counter. Confirm the store’s current hours if you are collecting near opening or closing time.
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What to do if your plans change
If you realise the order is at VivoCity, check your confirmation before going to the Tang Plaza counter. An order placed online can be assigned to a specific store. Contact TANGS if you want to ask whether your arrangement can change.
If the collection email has not arrived, check your order status or contact customer service. Avoid relying on the original checkout estimate for a trip you need to make that day.
When combining pickup with other errands, choose a meeting point near the relevant counter or at a named entrance. If someone is waiting at street level, tell them how long you expect the collection to take and where you will meet again.
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Common questions
What floor is Click & Collect at TANGS Tang Plaza?
The Level 4 Customer Service Counter.
What should I show at collection?
TANGS asks for the order confirmation receipt or the ready-for-collection email.
Can I collect at VivoCity instead?
Use the branch selected for your order. TANGS lists the VivoCity Customer Service Counter on Level 1.